Bilingual Call Center Representative (Fully Remote)

Qualfon; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Scholarship program

Care Coaches

Internet stipend

Job summary

Qualfon is seeking a customer service representative to handle incoming calls and direct them to appropriate teams. You will investigate inquiries and provide fast, SLA-aligned responses, while documenting all interactions in our CRM systems.

Ideal candidates are fluent in English and Spanish, with at least six months of front-line support experience and strong computer skills to collaborate with multiple departments. Remote work is supported with a monthly internet reimbursement.

Qualifications

• Fluency in English and Spanish.
• At least six months of customer service or phone-based support experience.
• Strong computer skills and ability to work with different departments.

Responsibilities

• Handle incoming calls through an automated phone system and direct calls appropriately.
• Investigate inquiries and provide responses that meet service level agreements.
• Document interactions and maintain accurate records in CRM systems.

Skills

Bilingual English/Spanish

Customer service

CRM familiarity

Tools

CRM systems

Job description

• Qualfon is a global provider of omnichannel customer experience and business support solutions.
• We are a purpose-driven team focused on helping people pursue their total vocation.

What You'll Do:

• Handle incoming calls through an automated phone system and direct calls appropriately.
• Investigate inquiries and provide responses that meet service level agreements.
• Document interactions and maintain accurate records in CRM systems.

Qualifications:

• Fluency in both English and Spanish.
• At least six months of customer service or phone-based support experience.
• Strong computer skills and ability to work with different departments.

What We Offer:

• Paid training and access to Qualfon University scholarship program.
• Free personal and professional support through Qualfon Care Coaches.
• Monthly internet reimbursement of $75 for remote work.

Qualfon

Qualfon is a global provider of omnichannel customer experience and business support solutions, supporting clients with call center, lead generation, and ecommerce services. The company aims to create job opportunities and foster a supportive, purpose-driven team culture.