Remote Call Center Specialist — Growth & Hybrid Work

Texas Mutual Insurance Company; Austin (TX); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Annual performance bonus

Lifestyle Savings Account

401k with employer match

Student loan repayment matching

Three weeks vacation

Nine holidays + 2 personal days

Health, Rx, vision, dental insurance (

Life and disability insurance

Flexible spending account

Pet insurance

On-site gym

Identity theft protection

Tuition reimbursement

Professional development

Employee referral bonus

Free snacks

Job summary

Texas Mutual Insurance Company is seeking a Call Center Representative to deliver exceptional service to customers and injured workers by answering inbound calls, resolving inquiries, and guiding them through information.

The position offers a flex-hybrid schedule with remote work on average 80% of the time, occasional in-office days in Austin, and a January start date. Training spans 8–10 weeks, with the first five weeks in-office; a promotional path includes a 13% raise after 15 months.

Qualifications

• High school diploma or equivalent (Required)
• At least two years of customer service, call center, or insurance industry experience
• Passing score on reading comprehension and retention assessment

Responsibilities

• Be the first contact for customers and injured workers, delivering excellent service.
• Answer inbound phone calls, resolve caller needs, and provide information.

Skills

Customer service

Call center experience

Insurance industry experience

Education

High school diploma or equivalent

Tools

Multiple software interfaces

Job description

Texas Mutual Insurance Company is seeking a Call Center Representative to deliver exceptional service to customers and injured workers by answering inbound calls, resolving inquiries, and guiding them through information.

The position offers a flex-hybrid schedule with remote work on average 80% of the time, occasional in-office days in Austin, and a January start date. Training spans 8–10 weeks, with the first five weeks in-office; a promotional path includes a 13% raise after 15 months.