Bilingual Information Specialist I

Texas Mutual; Austin (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match

Paid holidays

Job summary

Texas Mutual Insurance Company is seeking a Bilingual Information Specialist I to deliver exceptional customer service by answering inbound calls, providing accurate information, and guiding customers and injured workers through inquiries. This role offers a hybrid work arrangement with in-office days in Austin, training, and a promotional path with a potential compensation increase.

The ideal candidate is bilingual in Spanish and English, with a high school diploma and at least two years in

Qualifications

• High school diploma or equivalent education, training, or experience.
• At least two years of customer service, call center, or insurance industry experience or equivalent.
• Passing score on reading comprehension and retention assessment
• Bilingual in Spanish and English

Responsibilities

• Be the first contact for customers and injured workers, delivering excellent customer service.
• Answer inbound phone calls, resolve caller needs, and provide information.

Skills

Bilingual (Spanish/English)

Customer service

Call center experience

Education

High school diploma

Job description

Bilingual Information Specialist I# Texas Mutual Careers## Bilingual Information Specialist IApply: Austin, Texas: Full time: Posted Today: R0002515## We’re excited you’re considering joining a great place to work!Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.## About this PositionTexas Mutual provides top tier service to our policyholders, injured workers, providers, and other partners through responsive communication. As a Call Center Representative, you will play an essential role in responsive service to our customers by answering in-bound calls, offering support, and finding resolution to their inquiries. Recognized as one of the Best Places to Work in Texas, our employees benefit from a hybrid/flex work opportunity which includes working from home and having the opportunity to collaborate in the office. This position will have a start date in the first part of January with the exact date to be finalized soon.# ## Responsibilities & Qualifications## **What you can expect:*** Work schedules are Monday through Friday typically from 8:45am to 5:30pm.* You will report to our **Austin office** location for in-office work days.* **Promotional opportunity** within 15 months from date of hire and a 13% compensation increase.* Opportunity to work remote, on average, 80% of the time.* You will receive 8 to 10 weeks of one-on-one training. The first 5 weeks of training will be in-office.**In this role, you will:*** Be the first contact for customers and injured workers, delivering excellent customer service.* Answer inbound phone calls, resolve caller needs, and provide information.**Required Qualifications:*** High school diploma or equivalent education, training, or experience.* At least two years of customer service, call center, or insurance industry experience or equivalent education, training, or experience.* Passing score on reading comprehension and retention assessment* Bilingual in Spanish and English**Preferred Qualifications:*** Insurance carrier call center experience.* Experience navigating multiple software interfaces at one time* Experience providing phone customer service in a high information environment## Texas Mutual Pay TransparencyThe base pay is based on the market evaluation of the job. Individual base pay is determined by a variety of factors, including experience, performance, education, and demonstration of skills and competencies required for each role. Your recruiter can discuss the full value of our total compensation package with you, including our generous bonus plans and flex-hybrid work model.## Flex-Hybrid Work Environment:Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.## Our Benefits:* Annual performance bonus and merit-based pay increase* Lifestyle Savings Account ($1,000 per year)* Automatic 4% employer contribution to retirement plan* 401k plan with 100% employer match up to 6%* Student loan repayment matching in 401k plan* Three weeks’ time off for vacation* Nine paid holidays and two personal days each year* Day one health, Rx, vision and dental insurance* Life and disability insurance* Flexible spending account* Pet insurance and pet Rx discounts* Free on-site gym, fitness classes, and health and wellness resources* Free identity theft protection* Free student loan repayment and refinancing consultation* Professional development and tuition reimbursement* Employee referral bonus* Free onsite snacks### About UsTexas Mutual Insurance Company is the state's leading choice for workers' compensation insurance, with over 40 percent of the market. Thousands of Texas businesses rely on us to help them control their workers' comp costs, protect their employees, and ensure their injured workers receive quality care. Preventing workplace accidents is a foundation of our mission.We have frequently been named one of the Best Companies to Work for in Texas. Our competitive salaries, award-winning benefits package, and employee recognition programs are just a few of the reasons our average employee tenure is 10 years.If you need an accommodation with any part of the application process, please contact 800-859-5995 and ask to speak with Human Resources.