Remote Bilingual Information Specialist I

Texas Mutual Insurance Company; Austin (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match

Paid holidays

Job summary

Texas Mutual Insurance Company is seeking a Bilingual Information Specialist I to deliver exceptional customer service by answering inbound calls, providing accurate information, and guiding customers and injured workers through inquiries. This role offers a hybrid work arrangement with in-office days in Austin, training, and a promotional path with a potential compensation increase.

The ideal candidate is bilingual in Spanish and English, with a high school diploma and at least two years in

Qualifications

• High school diploma or equivalent education, training, or experience.
• At least two years of customer service, call center, or insurance industry experience or equivalent.
• Passing score on reading comprehension and retention assessment
• Bilingual in Spanish and English

Responsibilities

• Be the first contact for customers and injured workers, delivering excellent customer service.
• Answer inbound phone calls, resolve caller needs, and provide information.

Skills

Bilingual (Spanish/English)

Customer service

Call center experience

Education

High school diploma

Job description

Texas Mutual Insurance Company is seeking a Bilingual Information Specialist I to deliver exceptional customer service by answering inbound calls, providing accurate information, and guiding customers and injured workers through inquiries. This role offers a hybrid work arrangement with in-office days in Austin, training, and a promotional path with a potential compensation increase.

The ideal candidate is bilingual in Spanish and English, with a high school diploma and at least two years in