Hybrid Call Center Supervisor - Customer Experience Lead

Texas Mutual Insurance Company; Austin (TX); Hybrid; USD 77,000 - 95,000; Full time

Benefits offered by this job

Bonus plans

Flex-hybrid work model

Health and dental insurance

401k with employer match

Job summary

Texas Mutual Insurance Company in Austin, TX is seeking a Call Center Supervisor to coordinate and direct all call center staff activities, monitor productivity, and prepare report analysis to ensure department goals are met.

You will manage personnel, equipment, facilities, and finances while supporting the division's goals. This role reports to the Senior Manager of Information Services and offers a flex-hybrid work environment.

Qualifications

• Bachelor’s degree or any equivalent education, training, and experience.
• At least four years of call center experience or equivalent education, training, and experience.

Responsibilities

• Coordinate and direct all call center staff activities to meet goals and performance standards.
• Analyze complex processes affecting customer experience and recommend improvements to management.
• Monitor productivity, quality of service, and compliance; provide feedback and reports.

Skills

Call center experience

Leadership

Education

Bachelor’s degree or equivalent

Job description

Texas Mutual Insurance Company in Austin, TX is seeking a Call Center Supervisor to coordinate and direct all call center staff activities, monitor productivity, and prepare report analysis to ensure department goals are met.

You will manage personnel, equipment, facilities, and finances while supporting the division's goals. This role reports to the Senior Manager of Information Services and offers a flex-hybrid work environment.