Remote Call Center Specialist - Data & Compliance (Norfolk, VA)

TechOp Solutions International; Norfolk (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

TechOp Solutions International is hiring Call Center Representatives to support operations with high-volume, detail-oriented tasks. The role emphasizes accurate reporting in government systems, data confidentiality, and compliant documentation while maintaining exceptional service standards.

The position is remote with a residency requirement in Norfolk, VA or nearby areas. The ideal candidate will have strong communication skills and experience handling sensitive information in fast-paced

Qualifications

• 3+ years experience in a call center.
• Associate's Degree preferred; high school diploma or equivalent is required.
• Proven ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience handling sensitive information.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and escape calls appropriately.
• Other duties, as assigned.

Skills

Communication skills

Multitasking

Data entry

CRM systems

MS Office

Telephony systems

Confidentiality

Education

Associate's Degree

High School Diploma or Equivalent

Tools

CRM software

Microsoft Office

Telephony systems

Job description

TechOp Solutions International is hiring Call Center Representatives to support operations with high-volume, detail-oriented tasks. The role emphasizes accurate reporting in government systems, data confidentiality, and compliant documentation while maintaining exceptional service standards.

The position is remote with a residency requirement in Norfolk, VA or nearby areas. The ideal candidate will have strong communication skills and experience handling sensitive information in fast-paced