Remote Federal Call Center Specialist

kozmetickesluzby.vecnakraska.sk - Jobboard; Norfolk (VA); Remote; USD 30,000 - 45,000; Full time

Job summary

TechOp Solutions International is looking for a Remote Call Center Representative based in Norfolk, VA. The role involves providing exceptional customer service in a federal contact center environment while working remotely.

As a representative, duties include answering calls and emails, maintaining service quality, and supporting leadership in daily operations. Candidates must have a high school diploma, customer service experience, and reliable internet access.

Qualifications

• High School diploma or equivalent is required.
• Experience in customer service is essential.
• Ability to pass a typing test.
• Capability to meet government agency requirements for employment.

Responsibilities

• Answer inbound calls, emails, chats, and other channels.
• Provide direct customer service to clients.
• Maintain service quality standards during interactions.
• Perform other duties as assigned.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Proficiency in use of common office tools

Ability to deescalate calls

Education

HS degree or equivalent

Tools

Telephony tools

Office applications

Job description

TechOp Solutions International is looking for a Remote Call Center Representative based in Norfolk, VA. The role involves providing exceptional customer service in a federal contact center environment while working remotely.

As a representative, duties include answering calls and emails, maintaining service quality, and supporting leadership in daily operations. Candidates must have a high school diploma, customer service experience, and reliable internet access.