Remote Call Center Specialist - Data & Compliance

CDL Labor Logistics; Tucson (AZ); On-site; USD 20,664 - 30,307; Full time

Job summary

TechOp Solutions International in Tucson, AZ is hiring a Call Center Representative to support client operations with accurate data entry, detailed reporting, and compliance. The role requires handling sensitive information, multitasking, and delivering high-quality service in a fast-paced environment.

Responsibilities include answering calls, documenting records in government systems, and escalating issues as needed. A minimum of a associate's degree and 3+ years in a call center are expected.

Qualifications

• 3+ years experience in a call center.
• Associate’s Degree required.
• Proven ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details according to procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties as assigned.

Skills

Call center experience

Multitasking

Written and verbal communication

Attention to detail

Data handling

Education

Associate's Degree

Tools

CRM software

Microsoft Office

Telephony systems

Job description

TechOp Solutions International in Tucson, AZ is hiring a Call Center Representative to support client operations with accurate data entry, detailed reporting, and compliance. The role requires handling sensitive information, multitasking, and delivering high-quality service in a fast-paced environment.

Responsibilities include answering calls, documenting records in government systems, and escalating issues as needed. A minimum of a associate's degree and 3+ years in a call center are expected.