Remote Care Scheduling Advocate I

Dr. Mylissa's Medical Boutique; Oklahoma; Hybrid; USD 23,000 - 47,000; Full time

Job summary

Oak Street Health is seeking a Remote Contact Center Service Advocate I to manage patient scheduling, support courteous inquiries, and ensure accurate data entry in a fast-paced care environment.

This full-time, remote role requires a high school diploma and at least 1 year of customer service experience, with Spanish/Mandarin/Cantonese/Polish speakers preferred. Benefits are comprehensive and designed to support colleagues and families.

Qualifications

• High School diploma or equivalent.
• 1 year of customer service experience; call center experience preferred.
• Flexible and positive attitude; friendly attitude toward patients.

Responsibilities

• Appointment scheduling: handle inbound/outbound calls to schedule, reschedule, and cancel appointments.
• Customer interaction: provide courteous and professional service to patients.
• Data entry: accurately enter patient information and appointment details into the scheduling system.
• Communication: convey appointment details and any instructions to patients clearly.
• Problem resolution: address and resolve scheduling conflicts promptly.
• Collaboration: work with medical staff and departments to ensure smooth scheduling.
• Follow-up: confirm appointments and provide reminders to patients.
• Documentation: maintain accurate records of interactions and transactions.

Skills

Customer service

Multitasking

Time management

Communication skills

Phone etiquette

Integrity

Education

High School diploma or equivalent

Tools

Microsoft Excel

EMR documentation

Job description

Oak Street Health is seeking a Remote Contact Center Service Advocate I to manage patient scheduling, support courteous inquiries, and ensure accurate data entry in a fast-paced care environment.

This full-time, remote role requires a high school diploma and at least 1 year of customer service experience, with Spanish/Mandarin/Cantonese/Polish speakers preferred. Benefits are comprehensive and designed to support colleagues and families.