Remote Call Center Scheduler (Contract)

Amplifon; United States; Remote; USD 28,000 - 29,000; Full time

Job summary

Amplifon is seeking a Contract Call Centre Scheduling Representative to join a fast-paced team. The role involves handling inbound/outbound calls to schedule appointments, manage inquiries, and support clinic functionality.

The position is a 6-month remote contract, primarily based in Alberta or Ontario to collaborate with regional teams, with potential conversion to full-time based on business needs.

Qualifications

• Must have high school diploma or post-secondary studies.
• Minimum 1 year of call center experience in inbound/outbound or electronic correspondence environments.
• Experience in sales, marketing, or healthcare is an asset.
• Intermediate proficiency in Microsoft Office Suite.

Responsibilities

• Assist clients in selecting conveniently located Amplifon clinics and booking hearing tests or product maintenance.
• Manage inbound and outbound calls, emails, and other marketing-driven contacts.
• Follow pre-defined scripts in English while addressing consumer inquiries.
• Support marketing initiatives such as open houses, seminars, and campaigns.
• Maintain accurate client records and foster strong relationships with internal and external stakeholders.
• Provide additional support as needed, including reception, administrative tasks, and basic invoicing.

Skills

Verbal and written communication

Call center experience

Interpersonal skills

Sales/marketing/healthcare experience

Microsoft Office

French (asset)

Education

High school diploma or post-secondary studies

Tools

Microsoft Office Suite

Job description

Amplifon is seeking a Contract Call Centre Scheduling Representative to join a fast-paced team. The role involves handling inbound/outbound calls to schedule appointments, manage inquiries, and support clinic functionality.

The position is a 6-month remote contract, primarily based in Alberta or Ontario to collaborate with regional teams, with potential conversion to full-time based on business needs.