Remote Call Center Sales Pro - Growth & Perks

MCI; Oklahoma; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Casual Dress Code

Fun, Engaging Work Environment

Job summary

MCI is offering a remote Customer Service Representative position for individuals who thrive in a fast-paced environment. You will assist customers with their inquiries and provide technical support, sales interactions, and ensure excellent customer experience.

Ideal candidates must have strong communication skills and problem-solving abilities, alongside a high school diploma. The role includes various benefits such as paid time off, health insurance options, and opportunities for career advancement.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrades.
• Ensure first call resolution through problem-solving and effective call handling.

Skills

Organizational skills

Communication skills

Customer service orientation

Conflict resolution

Multi-tasking

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is offering a remote Customer Service Representative position for individuals who thrive in a fast-paced environment. You will assist customers with their inquiries and provide technical support, sales interactions, and ensure excellent customer experience.

Ideal candidates must have strong communication skills and problem-solving abilities, alongside a high school diploma. The role includes various benefits such as paid time off, health insurance options, and opportunities for career advancement.