Admissions Representative

HCI; Fort Lauderdale (FL); Hybrid; USD 38,000 - 52,000; Full time

Job summary

HCI is seeking an Admissions Representative to engage potential students, conduct career planning sessions, and guide them through the enrollment process. The role includes making outbound calls, presenting program information, and coordinating Financial Aid appointments.

Campus tours and timely paperwork completion are essential. The position requires high energy, strong ethical standards, excellent communication, and the ability to work a flexible schedule.

Qualifications

• Must have high energy and strong desire to succeed.
• Commitment to high ethical standards.
• Excellent communication and customer service skills.
• Must complete a one-day shadowing before hire.
• Ability to work a flexible schedule.
• Proficient computer skills including MS Office.

Responsibilities

• Provide information to prospective students about programs, requirements, and standards.
• Conduct at least 50% first-time appointments and make 100 outbound calls daily.
• Follow up on inquiries that did not schedule, enroll, or start.
• Conduct career planning sessions and arrange Financial Aid appointments.
• Provide campus tours to prospective students.
• Complete enrollment paperwork and ensure FA packaging is ready.
• Generate Representative Generated Referrals (RGR) weekly from current/prospective students.
• Maintain accurate reports and participate in Open Houses and trainings.

Skills

High energy

Ethical conduct

Excellent communication

Customer service

Shadowing required

Flexible schedule

MS Office

Education

High School Diploma/GED

Associate’s degree preferred

Public speaking training preferred

Counseling or customer service experience preferred

Tools

Microsoft Office

Job description

Description

Using inquiries furnished through advertising, Representative Generated Referrals, Admissions Representatives call potential students and conduct Career Consultations and arrange for them to visit the school. The Admissions Representative conducts a career planning session with each candidate for admission and presents clear and accurate information on the career, curriculum, adhering to our Admission Code of Ethics as well as completing all paperwork for the application/enrollment process. This position evaluates and resolves student inquiries, issues, and problems relating to the admissions process, and ensures that appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies in compliance with policy, procedures, and legal requirements.

Essential Duties & Responsibilities

• Provide information to all potential students’ interest in receiving information about the programs, including entrance requirements, curriculum, and academic standards.
• Minimum of 50% of first-time set appointments should arrive for the appointment.
• Should make 100 outbound calls to prospective students daily.
• Follow-up on and record all prospective student inquiries that fail to schedule a career planning session, fail to show for a career planning session , fail to enroll, or fail to start.
• Conduct a career planning session, wherein any reference to Financial Aid complies with the stated company policy.
• Provide campus tours to prospective students.
• Complete all required forms for enrollment, schedule the Financial Aid appointment, and follow up to ensure that Financial Aid packaging is complete. At least 60% of FA appointments must arrive prepared for the initial appointment with all necessary documents.
• Develop and implement a plan for generating, on average four Representative Generated Referrals (RGR) weekly from current and prospective students.
• Ensure that all pre-start paperwork is completed.
• Keep all required reports current and accurate.
• Attend Open Houses and other functions as is required.
• Attend product knowledge training sessions as scheduled.
• Regular and reliable attendance.
• Comply with all governmental regulations, standards of accreditation, Admissions Department Policy and Code of Ethics as they relate to enrolling students and recruiting policies.
• Perform other duties and responsibilities as assigned.

Requirements

Required:

• A high energy level and a strong desire to succeed.
• A willingness to follow high ethical standards.
• Excellent communication and customer service skills.
• Must complete a one-day shadowing of another Admissions Representative in order to be eligible for hire.
• Ability to work a flexible schedule.
• Computer literacy skills including functional knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Teams, Outlook, etc.).

Education/Experience:

• High School Diploma/GED (Required)
• Associate’s degree from an accredited college or university or equivalent (Preferred)
• Training or experience in public speaking (Preferred)
• Previous counseling, customer service or business experience either in or out of the education industry (Preferred)

Physical Demands:

The physical demands are those required in a professional office setting and higher education environment: communicating with prospective/current students and staff, demonstrating procedures and techniques, and getting to and from appropriate classrooms and offices. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Working Environment:

Professional office setting: moderate noise levels; controlled indoor climate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.