Remote HVAC Tech Support Specialist

Alpine-Home-Air-Products; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Group health insurance and HSA

401k

Paid time off

Paid holidays

Life insurance

Short-term disability

Educational and professional training

All computer equipment provided

Job summary

Alpine-Home-Air-Products is seeking an HVAC Technical Support representative who can communicate clearly with homeowners over the phone and troubleshoot remotely.

You will join a team focused on delivering high-quality support, using strong HVAC knowledge and excellent written and verbal communication to guide customers through complex questions. A quiet home office setup and reliable internet are required.

Qualifications

• 5 years experience as HVAC Technician
• Excellent written and verbal communication skills
• Typing at 40 WPM+
• Able to handle multiple duties in a fast-paced environment
• Friendly and professional demeanor with customers
• Willing to travel periodically for hands-on training

Responsibilities

• Speak with homeowners on the phone to assist with questions and product information
• Troubleshoot remotely to resolve technical issues
• Provide exceptional customer service and clear explanations over the phone

Skills

Communication skills

Typing 40 WPM

Team player

Attention to detail

Problem solving

Self-starter

High-speed internet

Quiet home office

Ambiguity handling

Customer service

Job description

Alpine-Home-Air-Products is seeking an HVAC Technical Support representative who can communicate clearly with homeowners over the phone and troubleshoot remotely.

You will join a team focused on delivering high-quality support, using strong HVAC knowledge and excellent written and verbal communication to guide customers through complex questions. A quiet home office setup and reliable internet are required.