Senior Call Center Manager — Remote Growth Leader

Business Partners Inc; Evanston (IL); Remote; USD 112,000 - 163,000; Full time

Job summary

Business Partners Inc in Evanston, IL is hiring a Call Center Manager who will own the conversation from first touch to signed contract, leveraging Freshdesk and Kustomer to carry it through the funnel. The position offers a salary range of $112,000 - $163,000 with strong autonomy, mentorship, and a clear growth runway.

You will deliver persuasive product demos, tailor messaging for sales marketing buyers, negotiate renewals, and walk the Evanston territory.

Qualifications

• Experience with Freshdesk and Kustomer platforms.
• Minimum 6 years of relevant experience.
• Hands-on QA Monitoring experience.
• Detail-oriented across all deliverables.
• Willingness to relocate to Evanston, IL or open to remote work.
• Comfort making sales/marketing decisions in IL market.

Responsibilities

• Deliver persuasive product demos to trust-the-team buyers and stakeholders.
• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Negotiate renewals before the sales marketing contract goes quiet.
• Walk the Evanston, IL territory and know it better than the map.
• Own the handoff doc that keeps nothing falling between Freshdesk and CRM.
• Create sales collateral, decks, and proposals that move prospects forward.

Skills

QA Monitoring

Process Improvement

Attention to detail

Relocation willingness

Tools

Freshdesk

Kustomer

Job description

Business Partners Inc in Evanston, IL is hiring a Call Center Manager who will own the conversation from first touch to signed contract, leveraging Freshdesk and Kustomer to carry it through the funnel. The position offers a salary range of $112,000 - $163,000 with strong autonomy, mentorship, and a clear growth runway.

You will deliver persuasive product demos, tailor messaging for sales marketing buyers, negotiate renewals, and walk the Evanston territory.