Call Center Manager

Egreenservices; Indianapolis (IN); Remote; USD 81,000 - 114,000; Full time

Job summary

BKD in Indianapolis, IN is hiring a Call Center Manager for a remote role. You will collaborate with product teams to position offerings, analyze buyer behavior, and run discovery calls to uncover budget.

The position requires 6+ years of sales/marketing expertise, strong decision-making and customer journey mapping skills, and familiarity with Help Scout and Intercom. Growth is mentored and hours flex to life in Indianapolis, IN.

Qualifications

• Remote work experience in a fast-paced environment.
• 6+ years of sales and marketing expertise.
• Experience with decision making and customer journey mapping.
• Strong organizational skills and ability to juggle multiple workstreams.
• Help Scout and Intercom proficiency.

Responsibilities

• Collaborate with product teams to position new offerings in the Indianapolis region.
• Dig into Attention Management funnels and fix where buyers vanish.
• Decode why IN buyers say yes and double down on it.
• Run discovery calls that uncover budget without asking for it.
• Stand up a Help Scout-driven scoring model the whole team believes.

Skills

Sales leadership

Decision making

Customer journey mapping

Organizational skills

Remote work experience

Tools

Intercom

Help Scout

Job description

For the Call Center Manager who loves a quota and a challenge, this remote role delivers both in equal measure. Lean on 7+ years of sales marketing expertise to own projects, collaborate with a sharp team, and earn $81,000 - $114,000.

Key Responsibilities

• Collaborate with product teams to position new offerings in the Indianapolis region
• Dig into Attention Management funnels and fix the step where buyers vanish
• Decode why IN buyers say yes and double down on it
• Run discovery calls that uncover budget without asking for it
• Stand up a Help Scout-driven scoring model the whole team believes

What You'll Bring

• A track record of zero-bureaucracy delivery in a remote structure
• Comfort working in a fast-paced, fast-paced environment
• 6+ years that left you with strong instincts and few illustrations
• Hands-on proficiency with Decision Making, ideally paired with Customer Journey Mapping
• A BKD mindset: scrappy today, scalable tomorrow
• Sharp organizational skills and an ability to juggle multiple workstreams
• Help Scout fundamentals plus the Intercom polish clients notice

From its base in Indianapolis, IN, BKD has spent the last decade making Cross-selling dramatically less painful for sales marketing teams everywhere. We keep the remote workload sustainable so your best Cross-selling work isn't your last gasp.

Beginning at $81,000 - $114,000, your growth is mentored, your benefits are full, and your hours flex to match life in Indianapolis, IN.

Live and hiring this very moment for the Indianapolis, IN team.

We open the Call Center Manager role today and close it once we meet the right person, so hurry.