Remote Call Center Communication Assistant for Deaf Community

CSD; Lubbock (TX); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Work from home

Hourly wage $14

Full and part-time positions

Paid time off

Remote work stipend

Employee assistance program

Attendance bonuses

Job summary

CSD Call Centers is seeking a Call Center Representative (Communication Assistant) to support Deaf and hard of hearing individuals through Relay Service operations. This fully remote role offers flexible full- or part-time schedules, online training, and a pathway to meaningful community impact.

You will handle relay calls, read text aloud, translate ASL messages, and maintain confidentiality while delivering high-quality service.

Qualifications

• 18 years of age or older
• A minimum of a High School Diploma or equivalent
• Must be able to pass an essential skills assessment
• Typing at 60 words per minute with 95% accuracy
• Available to work varied schedules including weekdays, weekends, overnights and holidays
• Excellent customer service experience and a relaxed/calm demeanor

Responsibilities

• Accept and place relay calls for consumers
• Ensure high quality service to all consumers
• Hear audio and transcribe to text on a computer
• Read aloud messages and type replies for the device user
• Translate ASL messages to conversational English
• Convey caller emotions through voice inflection
• Relay call contents accurately without altering conversation
• Maintain TRS quality standards for accuracy and speed
• Report technical issues to staff
• Maintain consumer confidentiality

Skills

Excellent communication

Typing 60 wpm

English proficiency

Calm demeanor

Fast-paced environment

Education

High School Diploma or equivalent

Job description

CSD Call Centers is seeking a Call Center Representative (Communication Assistant) to support Deaf and hard of hearing individuals through Relay Service operations. This fully remote role offers flexible full- or part-time schedules, online training, and a pathway to meaningful community impact.

You will handle relay calls, read text aloud, translate ASL messages, and maintain confidentiality while delivering high-quality service.