Remote Call Center Associate

MCI; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI in Nashville is seeking a dedicated Full-Time Call Center Representative to deliver outstanding customer support and resolve issues. You will assist customers, document interactions, and ensure a positive experience across channels.

This remote, work-from-home position offers growth within a tech-enabled BPO, with emphasis on speed, accuracy, and customer satisfaction in a dynamic team setting.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Strong verbal and writtencommunication

Excellent problem solving and active l

Ability to multitask and work in a

Previous customer service experience

Previous outbound sales experience

Call center sales experience

Experience meeting sales quotas

Upselling or cross-selling experience

Bilingual or multilingual skills

Must be 18 years or older

Education

High school diploma or GED

Tools

CRM software experience

Job description

MCI in Nashville is seeking a dedicated Full-Time Call Center Representative to deliver outstanding customer support and resolve issues. You will assist customers, document interactions, and ensure a positive experience across channels.

This remote, work-from-home position offers growth within a tech-enabled BPO, with emphasis on speed, accuracy, and customer satisfaction in a dynamic team setting.