Remote Call Center Supervisor

AbsoluteCARE Medical Center & Pharmacy; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy is seeking a Call Center Supervisor to lead a dedicated team within the Member Access Center. This role involves ensuring timely and accurate member access while coaching agents and managing performance metrics.

The ideal candidate should have a strong background in healthcare and call center supervision, with exceptional leadership and communication skills. The position supports remote work, requiring a high-speed internet connection and quiet workspace.

Qualifications

• Minimum of 3+ years of experience in a healthcare setting.
• 2+ years of experience in a call center environment.
• 1+ years of experience in a supervisory or leadership role.

Responsibilities

• Provide day-to-day operational supervision for a call center team.
• Coach and develop agents to meet performance expectations.
• Monitor key KPIs and implement improvements.

Skills

Leadership skills

Problem-solving skills

Communication skills

Bilingual (English and Spanish)

Education

Associate’s degree in healthcare administration, public health, or related field

Tools

Microsoft Office

eCW

Jiva

Job description

AbsoluteCARE Medical Center & Pharmacy is seeking a Call Center Supervisor to lead a dedicated team within the Member Access Center. This role involves ensuring timely and accurate member access while coaching agents and managing performance metrics.

The ideal candidate should have a strong background in healthcare and call center supervision, with exceptional leadership and communication skills. The position supports remote work, requiring a high-speed internet connection and quiet workspace.