Remote Call Center Representative

TechOp Solutions International; Miami (FL); Remote; USD 21,000 - 30,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills and strong analytical abilities. The role supports client operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy and confidentiality.

Remote position, but candidates must reside in Miami Dade or Broward County. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.

Qualifications

• 3+ years experience in a call center environment.
• Strong written and verbal communication skills.
• Ability to multitask while inputting data accurately.
• Maintain confidentiality and handle sensitive information.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Interact with callers, applying critical thinking beyond scripts.
• Navigate multiple systems and document information accurately.
• Record call details per procedures and conduct research.
• Route and escalate calls appropriately and perform other duties as assigned.

Skills

Call center experience

Strong communication

Analytical abilities

Confidentiality

Multitasking

Microsoft Word

CRM systems

Research skills

Education

Associates Degree preferred

High school diploma or equivalent required

Tools

Telephony systems

CRM systems

Microsoft 365

Microsoft Word

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside in Miami Dade or Broward County

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Accurately record all call details in accordance with procedures

• Conduct database and open-source research

• Route and escape calls appropriately

• Other duties, as assigned

• 3+ years experience in a call center

• Associates Degree(Preferred) high school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills

• Proficiency with telephony systems, CRMs
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Experience in handling sensitive information

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.