Remote Call Center Agent — Customer Care & Scheduling

Lifetime Construction; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

Lifetime Construction is seeking a professional Call Center Agent to handle incoming and outgoing calls, respond to service inquiries, and provide timely assistance to clients. You will maintain accurate records, schedule appointments, and escalate complex issues while upholding confidentiality and professionalism.

The role emphasizes clear communication, multitasking, and adherence to company procedures, with training provided to cover service procedures, privacy requirements, and escalation

Qualifications

• Strong verbal communication and active listening skills.
• Professional telephone etiquette.
• Good problem-solving and customer service abilities.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Make authorized follow-up calls regarding service requests and appointments.
• Provide accurate information about company services and procedures.
• Assist callers with routine questions, concerns, and requests.
• Transfer or elevate complex inquiries to the appropriate department.
• Document calls, customer interactions, and follow-up actions.
• Update customer records and contact information when authorized.
• Schedule appointments and communicate relevant reminders.
• Maintain a professional and courteous manner during every interaction.
• Follow company communication procedures and quality standards.
• Protect confidential customer and healthcare-related information.
• Participate in virtual meetings and required training sessions.

Skills

Customer Service

Telephone Communication

Call Handling and Follow-Up

Appointment Scheduling

Data Entry and Recordkeeping

Active Listening

Problem-Solving

Time Management

Confidentiality and Professionalism

Job description

Lifetime Construction is seeking a professional Call Center Agent to handle incoming and outgoing calls, respond to service inquiries, and provide timely assistance to clients. You will maintain accurate records, schedule appointments, and escalate complex issues while upholding confidentiality and professionalism.

The role emphasizes clear communication, multitasking, and adherence to company procedures, with training provided to cover service procedures, privacy requirements, and escalation