Remote Call Center Agent – 24/7 Emergency Roadside Support

Intertek; Tampa (FL); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(K) saving plan with company match

Tuition assistance

Wellness program

Employee discounts

Job summary

A leading service provider is seeking a Call Center Representative in Tampa, Florida. This full-time position requires prior customer service experience and excellent communication skills. The role involves assisting members with emergency roadside assistance and requires empathetic, composed responses in high-stress situations. Remote work is supported with specific technical requirements. The company offers comprehensive training, along with great growth opportunities and benefits including a 401(K) plan and tuition assistance.

Qualifications

• Prior customer service experience is essential.
• Call center experience preferred with the ability to thrive in a high-volume environment.
• Ability to talk and type simultaneously while navigating multiple systems.

Responsibilities

• Field calls for emergency roadside assistance.
• Document member needs accurately and promptly.
• Maintain a calm demeanor during high-intensity calls.

Skills

Customer service experience

Excellent communication skills

Empathy

Bilingual skills (Spanish)

Advanced computer skills

Education

High School diploma, GED or equivalent

Tools

Microsoft Teams

Microsoft Outlook

Job description

A leading service provider is seeking a Call Center Representative in Tampa, Florida. This full-time position requires prior customer service experience and excellent communication skills. The role involves assisting members with emergency roadside assistance and requires empathetic, composed responses in high-stress situations. Remote work is supported with specific technical requirements. The company offers comprehensive training, along with great growth opportunities and benefits including a 401(K) plan and tuition assistance.