Call Center Representative

Intertek; Tampa (FL); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(K) saving plan with company match

Tuition assistance

Wellness program

Employee discounts

Job summary

A leading service provider is seeking a Call Center Representative in Tampa, Florida. This full-time position requires prior customer service experience and excellent communication skills. The role involves assisting members with emergency roadside assistance and requires empathetic, composed responses in high-stress situations. Remote work is supported with specific technical requirements. The company offers comprehensive training, along with great growth opportunities and benefits including a 401(K) plan and tuition assistance.

Qualifications

• Prior customer service experience is essential.
• Call center experience preferred with the ability to thrive in a high-volume environment.
• Ability to talk and type simultaneously while navigating multiple systems.

Responsibilities

• Field calls for emergency roadside assistance.
• Document member needs accurately and promptly.
• Maintain a calm demeanor during high-intensity calls.

Skills

Customer service experience

Excellent communication skills

Empathy

Bilingual skills (Spanish)

Advanced computer skills

Education

High School diploma, GED or equivalent

Tools

Microsoft Teams

Microsoft Outlook

Job description

About the job Call Center Representative

You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.

Full-time Afternoon/Evening Shifts including weekends and some holidays

Growth and advancement opportunities

What You Will Do:

• Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
• Understand the nature of the members distress, ensuring their immediate safety, and document the details promptly and accurately.
• Maintain a compassionate and composed demeanor, especially during high-intensity calls.
• Relay critical information to the internal and external teams to expedite the dispatching process.
• Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
• Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Work-From-Home Requirements:

• Dedicated, quiet workspace without interruptions.
• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need:

• Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.
• Ability to provide excellent customer service and thrive in a high-volume call environment.
• Excellent communication skills, both verbal and written.
• Empathy and a strong desire to help those in distress.
• Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
• Comprehensive understanding of maps, GPS systems, and traffic safety rules.
• Proficiency in Microsoft Teams and Outlook.
• High School diploma, GED or equivalent.

Remarkable benefits:

• 401(K) saving plan with company match AND Pension
• Tuition assistance
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

We are specifically looking for applicants based in the United States. The ability to work independently and with minimal supervision is essential, as well as a proactive and can-do attitude.