Remote CAD/CAM Tech Support Specialist

Remote Jobs; Austin (TX); Remote; USD 60,000 - 90,000; Full time

Job summary

INNERGY is seeking a Technical Support Specialist to deliver fast, accurate, and empathetic help for design and CAD/CAM solutions across AI-enabled workflows. You’ll troubleshoot complex issues, collaborate with engineering and product teams, and help shape the future of support by training AI systems to anticipate and resolve client needs automatically.

This role blends client experience, technical excellence, and AI innovation, impacting customer satisfaction, operational efficiency, and

Qualifications

• 2+ years in a technical support role, ideally within CAD/CAM software, design applications, or manufacturing technology.
• Excellent written and verbal communication skills, with the ability to explain complex issues clearly and confidently.
• Proficiency with support platforms such as Intercom, Microsoft Dynamics, or similar systems.

Responsibilities

• Manage and resolve client issues through Intercom and Microsoft Dynamics, ensuring responses meet SLAs and deliver a consistently positive experience.
• Communicate complex technical concepts clearly and empathetically to build client confidence and trust.
• Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations.
• Support workflows including CAD integration, library configurations, and manufacturing processes to ensure seamless design-to-production operations.
• Tag and label tickets to train Intercom AI, improving self-service resolution rates and AI accuracy.

Skills

Bilingual French and English

Troubleshooting

Communication

Ticket management

Tools

Intercom

Microsoft Dynamics

Job description

INNERGY is seeking a Technical Support Specialist to deliver fast, accurate, and empathetic help for design and CAD/CAM solutions across AI-enabled workflows. You’ll troubleshoot complex issues, collaborate with engineering and product teams, and help shape the future of support by training AI systems to anticipate and resolve client needs automatically.

This role blends client experience, technical excellence, and AI innovation, impacting customer satisfaction, operational efficiency, and