Remote Business Systems Analyst: AI, Automation & BI

Canadian Federation of Independent Business; United States; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Salary range: $60,000 - $65,000 CAD/yr

Flexibility / Hybrid work model

Training and development

Benefits/Health and Wellness

Employee Assistance Program

Job summary

Canadian Federation of Independent Business (CFIB) invites applications for a Business Systems Analyst. The role offers hybrid work or full remote options, with responsibilities spanning translating business needs into practical CRM and reporting solutions, leveraging AI tools, and building dashboards and automation.

You will troubleshoot, document, and optimize enterprise applications while collaborating across the country.

Qualifications

• Degree or diploma in Computer Science, Information Systems, Data Analytics, Business Analytics, or a related field, or an equivalent combination of education and practical experience
• Approximately 2 years of relevant experience, including co-op, internship, academic project, or early-career professional experience
• Experience using AI and agentic tools to support analysis, problem solving, automation, and solution development, with the ability to evaluate and validate outputs effectively
• Working knowledge of CRM platforms, relational databases, SQL, and business applications
• Experience with Power BI or other business intelligence and reporting tools
• Programming or scripting experience, with the ability to read, modify, troubleshoot, and write code
• Strong analytical, critical thinking, and root cause analysis skills
• Excellent written and verbal communication skills
• Demonstrated ability to learn new technologies quickly, adapt to changing tools and processes, and identify opportunities for automation
• Experience supporting enterprise business applications, incident management, or structured problem resolution is an asset
• Examples of AI-enabled projects, automations, workflows, or personal initiatives are considered an asset
• Bilingualism (English and French) is an asset

Responsibilities

• Translate business requirements from across the organization into practical, data-driven solutions in our CRM, reporting and enterprise application stack
• Use Claude and agentic coding tools as your default working method to prototype solutions, write and refactor code, interrogate data, and test reasoning
• Identify manual and repetitive processes and eliminate them, building automations and agent-assisted workflows that hold up in production
• Build and maintain Power BI reports and dashboards that give teams actionable insights
• Write and refine queries against relational databases to investigate data questions, validate solutions, and support reporting
• Triage, troubleshoot and resolve incidents affecting business applications, coordinating across IT and business teams to restore service
• Conduct root cause analysis on recurring and high-impact incidents, and drive corrective actions
• Document solutions, processes and root cause findings clearly for others to use
• Challenge assumptions in incoming requests, ask the questions that surface the real requirement, and recommend the better option

Skills

AI tools

Data analysis

Problem solving

Communication

Learning agility

Bilingualism asset

Education

CS/IS/Data Analytics degree or diploma

Tools

CRM platforms

SQL

Power BI

Job description

Canadian Federation of Independent Business (CFIB) invites applications for a Business Systems Analyst. The role offers hybrid work or full remote options, with responsibilities spanning translating business needs into practical CRM and reporting solutions, leveraging AI tools, and building dashboards and automation.

You will troubleshoot, document, and optimize enterprise applications while collaborating across the country.