Business Systems Analyst

Canadian Federation of Independent Business; United States; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Salary range: $60,000 - $65,000 CAD/yr

Flexibility / Hybrid work model

Training and development

Benefits/Health and Wellness

Employee Assistance Program

Job summary

Canadian Federation of Independent Business (CFIB) invites applications for a Business Systems Analyst. The role offers hybrid work or full remote options, with responsibilities spanning translating business needs into practical CRM and reporting solutions, leveraging AI tools, and building dashboards and automation.

You will troubleshoot, document, and optimize enterprise applications while collaborating across the country.

Qualifications

• Degree or diploma in Computer Science, Information Systems, Data Analytics, Business Analytics, or a related field, or an equivalent combination of education and practical experience
• Approximately 2 years of relevant experience, including co-op, internship, academic project, or early-career professional experience
• Experience using AI and agentic tools to support analysis, problem solving, automation, and solution development, with the ability to evaluate and validate outputs effectively
• Working knowledge of CRM platforms, relational databases, SQL, and business applications
• Experience with Power BI or other business intelligence and reporting tools
• Programming or scripting experience, with the ability to read, modify, troubleshoot, and write code
• Strong analytical, critical thinking, and root cause analysis skills
• Excellent written and verbal communication skills
• Demonstrated ability to learn new technologies quickly, adapt to changing tools and processes, and identify opportunities for automation
• Experience supporting enterprise business applications, incident management, or structured problem resolution is an asset
• Examples of AI-enabled projects, automations, workflows, or personal initiatives are considered an asset
• Bilingualism (English and French) is an asset

Responsibilities

• Translate business requirements from across the organization into practical, data-driven solutions in our CRM, reporting and enterprise application stack
• Use Claude and agentic coding tools as your default working method to prototype solutions, write and refactor code, interrogate data, and test reasoning
• Identify manual and repetitive processes and eliminate them, building automations and agent-assisted workflows that hold up in production
• Build and maintain Power BI reports and dashboards that give teams actionable insights
• Write and refine queries against relational databases to investigate data questions, validate solutions, and support reporting
• Triage, troubleshoot and resolve incidents affecting business applications, coordinating across IT and business teams to restore service
• Conduct root cause analysis on recurring and high-impact incidents, and drive corrective actions
• Document solutions, processes and root cause findings clearly for others to use
• Challenge assumptions in incoming requests, ask the questions that surface the real requirement, and recommend the better option

Skills

AI tools

Data analysis

Problem solving

Communication

Learning agility

Bilingualism asset

Education

CS/IS/Data Analytics degree or diploma

Tools

CRM platforms

SQL

Power BI

Job description

We are looking for a Business Systems Analyst, Remote!

Are you an innovative thinker, open to testing and delivering new ideas? Do you want to work for an organization that believes in people's potential?

At CFIB, your work supports small businesses in your community and across the country. You will have a hand in shaping the economy and future of the country and your province. You will be independent through flexibility and accountability, so you can live and work at your best. You will join an organization that is collaborative and supportive, where more than 90% of employees agree it’s a great place to work. You will work closely with colleagues both locally and across the country – building upon synergies and learning from one another. You make a difference when you work at CFIB.

We have an exciting full-time opportunity for a Business Systems Analyst. We offer flexibility in working conditions: you can work from one of our offices located across the country on a hybrid work model or you can work fully remote.

What will you do?

Reporting to the Director, Development & Infrastructure, you will partner with teams across CFIB to translate business needs into practical solutions across our CRM, reporting, and enterprise applications. Using AI and automation tools, you will analyze data, improve processes, build reports and dashboards, and support business users. You will also troubleshoot system issues, identify root causes, and implement sustainable solutions. Success in this role requires strong problem-solving skills, curiosity, and a continuous improvement mindset.

Responsibilities:

• Translate business requirements from across the organization into practical, data-driven solutions in our CRM, reporting and enterprise application stack
• Use Claude and agentic coding tools as your default working method: to prototype solutions, write and refactor code, interrogate data, and pressure-test your own reasoning before you commit to an approach
• Identify manual and repetitive processes and eliminate them, building automations and agent-assisted workflows that hold up in production
• Build and maintain Power BI reports and dashboards that give teams answers they can act on, not just numbers
• Write and refine queries against relational databases to investigate data questions, validate solutions, and support reporting
• Triage, troubleshoot and resolve incidents affecting business applications, coordinating across IT and business teams to restore service
• Conduct root cause analysis on recurring and high-impact incidents, and drive the corrective actions that stop them from happening again
• Document solutions, processes and root cause findings clearly enough that others can use and maintain them
• Challenge assumptions in incoming requests, ask the questions that surface the real requirement, and recommend the better option when there is one

What makes a successful Business Systems Analyst?

• Degree or diploma in Computer Science, Information Systems, Data Analytics, Business Analytics, or a related field, or an equivalent combination of education and practical experience
• Approximately 2 years of relevant experience, including co-op, internship, academic project, or early-career professional experience
• Experience using AI and agentic tools to support analysis, problem solving, automation, and solution development, with the ability to evaluate and validate outputs effectively
• Working knowledge of CRM platforms, relational databases, SQL, and business applications
• Experience with Power BI or other business intelligence and reporting tools
• Programming or scripting experience, with the ability to read, modify, troubleshoot, and write code
• Strong analytical, critical thinking, and root cause analysis skills, with a focus on solving underlying problems rather than symptoms
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders
• Demonstrated ability to learn new technologies quickly, adapt to changing tools and processes, and identify opportunities for automation and continuous improvement
• Experience supporting enterprise business applications, incident management, or structured problem resolution is an asset
• Examples of AI-enabled projects, automations, workflows, or personal initiatives are considered an asset
• Bilingualism (English and French) is an asset

What do we offer?

• Salary range: $60,000 - $65,000 per year
• Career advancement
• Flexibility
• Supportive leadership
• Training and development
• Benefits/Health and Wellness
• Employee Assistance Program

About CFIB

As Canada's largest association of small and medium-sized businesses, CFIB provides independent businesses with the resources they need, gives them more value, and ensures their voices are heard at all levels of government.

CFIB has a diverse workforce and is committed to a workplace culture of respect, inclusion, and diversity. We provide accommodations for people with disabilities throughout the interview process and while employed. If you require an accommodation, please let us know and we will work with you to meet your needs.

CFIB may use artificial intelligence (AI) tools to support the screening and evaluation of applications. All applications are reviewed by a member of our Talent Acquisition team, and all hiring decisions are made by people.