AI-Driven Business Analyst, Customer Success (Remote)

Cytora; United States; Hybrid; USD 43,000 - 54,000; Full time

Job summary

Cytora, now an Applied Systems company, is seeking an Associate Business Analyst within the Customer Success team. Based remotely or near our Toronto hub, you will translate client needs into clear requirements, support workshops, and design AI-driven workflows that improve insurance outcomes.

You’ll collaborate with engineering and product, own test strategies, and contribute to continuous improvement in an agile setup. Remote options are welcome.

Qualifications

• Proven Business Analysis experience in insurance (underwriting, claims, policy administration, or distribution).
• Experience running client-facing workshops and influencing senior stakeholders.
• Hands-on experience with AI tools, prompt engineering and AI-assisted workflows; understanding of LLM behaviour.
• Excellent written and verbal communication.

Responsibilities

• Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification.
• Support client discovery workshops, challenge existing processes, and identify opportunities to add value to the end user.
• Translate client business needs into clear requirements, user stories, and process designs for engineering and product teams.
• Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle.
• Manage analytical reporting of product performance using tools such as Thoughtspot.
• Design and optimise AI-driven workflows, including prompts and reporting.
• Identify opportunities to automate repetitive analysis tasks and enhance insight generation.
• Ensure solution quality through test strategy ownership, acceptance criteria, UAT, and AI output validation.
• Collaborate within agile delivery teams to manage priorities, risks, and dependencies.
• Drive continuous improvement by monitoring live solutions and iterating to enhance performance.

Skills

Business analysis

Insurance sector experience

Workshop facilitation

AI tools & prompt engineering

LLM understanding

Communication skills

Tools

Thoughtspot

Job description

Cytora, now an Applied Systems company, is seeking an Associate Business Analyst within the Customer Success team. Based remotely or near our Toronto hub, you will translate client needs into clear requirements, support workshops, and design AI-driven workflows that improve insurance outcomes.

You’ll collaborate with engineering and product, own test strategies, and contribute to continuous improvement in an agile setup. Remote options are welcome.