Business Analyst

Strategic Talent Partners; Eden Prairie (MN); Remote; USD 70,000 - 90,000; Full time

Job summary

A recruitment agency is seeking a remote Business Analyst responsible for analyzing and documenting business processes, while providing technical support for ERP and CRM platforms. The ideal candidate will collaborate with end-users, troubleshoot issues, and develop comprehensive documentation. Applicants should possess a Bachelor's degree and experience with ERP systems. Strong skills in data analysis and tools like Power BI and SQL are preferred, along with effective project management capabilities.

Qualifications

• Direct experience in supporting large ERP & CRM platforms, preferably IFS Cloud.
• Proficient in data analysis and report creation from various sources.
• Ability to maintain and troubleshoot software applications.

Responsibilities

• Collaborate with stakeholders to understand business objectives.
• Elicit and document business objectives for system applications.
• Provide end-user support and address software inquiries.

Skills

Data Analysis & Reporting

Project Management

Problem Solving

Communication

Organization

Interpersonal

Innovation

Education

Bachelor's degree in Business, Information Systems, Finance, Accounting, or related field

Tools

Power BI

SQL

Job description

The Business Analyst is responsible for analyzing and documenting business processes and provide technical support for IFS, the ERP and CRM platforms. The person in this role will collaborate with end-users, troubleshoot issues, and ensure that applications function effectively to meet business needs and requirements.

Reporting Relationship: The Business Analyst reports to the Senior Manager of Business Systems

Location: This role is remote; however, candidates must be located within the Central Time Zone (CST) to support team collaboration and business hours.

Responsibilities

• Collaborate with stakeholders to understand their business objectives, needs and constraints.
• Elicit, document, and manage business objectives regarding system applications.
• Provide support for end-users, addressing inquiries, issues, and enhancement requests related to software applications via internal ticketing system.
• Set up custom views, reports, page configurations, and templates for end users when requested.
• Responsible for maintaining clean data within the ERP and CRM platforms and auditing the data periodically.
• Responsible for managing user permissions within the systems.
• Create and maintain comprehensive documentation for application configurations, processes, and troubleshooting procedures.
• Work with the business units to develop user guides and training materials to facilitate end-user understanding.
• Responsible for developing and maintaining end-user reports and dashboards utilizing both the ERP system and outside platforms such as Power BI.
• Conduct testing of new application features, patches, and updates.
• Assist IT department to troubleshoot and resolve IFS related application problems, ensuring minimal downtime and disruption.
• Coordinate with IT to ensure that IFS related applications meet performance, security, and usability standards.
• Collaborate with outside Vendors to address and resolve issues.
• Implement solutions to address root causes and prevent recurring problems.

Requirements

Skills/Knowledge

• Data Analysis & Reporting – Collect, analyze and present data in a meaningful way to support decision-making and business performance
• Project Management – Effective coordination, implementation and change management skills.
• Driven – Works with a sense of urgency, has a strong desire to succeed.
• Problem Solving – Innovative, analytical, inquisitive; develops creative solutions.
• Organization – Attention to detail, thorough, creates efficiency; strong ability to work independently; successful time-management; proven ability to multitask and prioritize in a fast-paced, dynamic environment.
• Communication – Proficiency in verbal, written and listening skills.
• Interpersonal – Maintains confidentiality, keeps emotions under control, approaches others tactfully, works with honesty, integrity, and ethics.
• Innovation – Brings new ideas to the table.

Qualifications

• Bachelor's degree in Business, Information Systems, Finance, Accounting, or related field.
• Direct experience in supporting large ERP & CRM platforms. Experience with IFS Cloud is preferred.
• Proficient in data analysis and report creation; experience with Power BI and SQL preferred.
• Proven experience in supporting and maintaining software applications.