Remote Business Support Specialist: Workflow & Ops Champion

Bazeta; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Employee stock purchase program

Employee discounts

Job summary

Stewart is hiring a Business Support Specialist to provide operational and administrative support across title, escrow, and real estate workflows. You will coordinate orders, maintain data accuracy, and liaise with customers, vendors, and internal teams to ensure timely delivery of services.

Ideal candidates bring 5+ years in title/real estate operations, strong written/verbal communication, and proficiency with Microsoft Office and databases.

Qualifications

• 5+ years of experience in title, escrow, mortgage, real estate, customer service, operations, production support, vendor management, or related fields.
• Strong organizational skills and attention to detail.
• Experience with operational systems and Microsoft Office applications.
• Knowledge of title and real estate processes preferred.

Responsibilities

• Act as Key Customer Service representative for respective area and handle a high volume of incoming requests via email and integration platform.
• Coordinate and support title and operational workflows throughout the transaction lifecycle.
• Serve as a liaison between internal departments, customers, vendors, and external partners.
• Research, track, and resolve customer inquiries, order issues, and process exceptions.
• Review documentation for completeness and accuracy and route items appropriately.
• Maintain accurate records and update systems with transaction and operational data.
• Monitor work queues, prioritize requests, and ensure service-level expectations are met.
• Assist with process improvement initiatives and identify opportunities to increase efficiency.
• Support reporting, tracking, scheduling, and other administrative functions as needed.
• Partner with team members to resolve moderately complex issues and escalate concerns when appropriate.
• Provide professional and timely communication to both internal and external stakeholders.
• Perform additional duties as assigned.

Skills

Organizational skills

Attention to detail

Verbal and written communication

Multitasking

Customer service

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Databases

Operational systems

Job description

Stewart is hiring a Business Support Specialist to provide operational and administrative support across title, escrow, and real estate workflows. You will coordinate orders, maintain data accuracy, and liaise with customers, vendors, and internal teams to ensure timely delivery of services.

Ideal candidates bring 5+ years in title/real estate operations, strong written/verbal communication, and proficiency with Microsoft Office and databases.