Business Support Specialist

C1400 Stewart Title Guaranty Company - United States; Town of Texas (WI); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee stock purchase program

Employee discounts

Job summary

Stewart is seeking an experienced title operations support professional to provide administrative and title-related assistance to internal teams, customers, vendors, and business partners. You will coordinate workflows, ensure data accuracy, and support timely service delivery across title operations and production groups.

The role requires strong organizational skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment, with a commitment to

Qualifications

• High school diploma required; Bachelor's preferred.
• 5+ years of experience in title, escrow, mortgage, real estate, customer service, operations, production support, vendor management, or related fields.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective verbal and written communication skills.
• Experience working with operational systems, databases, and Microsoft Office applications.
• Knowledge of title and real estate processes preferred.

Responsibilities

• Act as Key Customer Service representative for respective area and manage a high volume of incoming requests via email and integration platform.
• Coordinate and support title and operational workflows throughout the transaction lifecycle.
• Serve as a liaison between internal departments, customers, vendors, and external partners.
• Research, track, and resolve customer inquiries, order issues, and process exceptions.
• Review documentation for completeness and accuracy and route items appropriately.
• Maintain accurate records and update systems with transaction and operational data.
• Monitor work queues, prioritize requests, and ensure service-level expectations are met.
• Assist with process improvement initiatives and identify opportunities to increase efficiency.
• Support reporting, tracking, scheduling, and other administrative functions as needed.
• Partner with team members to resolve moderately complex issues and elevate concerns when appropriate.
• Provide professional and timely communication to both internal and external stakeholders.
• Perform additional duties as assigned.

Skills

Strong organizational skills

Attention to detail

Verbal communication

Written communication

Time management

Customer service

Education

High school diploma

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

Job Description

Job Summary

Provides operational, administrative, and title-related support to internal teams, customers, vendors, and business partners. Serves as a key resource in coordinating workflows, resolving issues, supporting order processing activities, maintaining data accuracy, and ensuring timely delivery of services. Partners closely with title operations, customer service, vendor management, and production teams to support business objectives and deliver a high-quality customer experience.

Job Responsibilities

• Act Key Customer Service representative for respective area and ability to facilitate a high volume of incoming requests both through email and integration platform
• Coordinate and support title and operational workflows throughout the transaction lifecycle.
• Serve as a liaison between internal departments, customers, vendors, and external partners.
• Research, track, and resolve customer inquiries, order issues, and process exceptions.
• Review documentation for completeness and accuracy and route items appropriately.
• Maintain accurate records and update systems with transaction and operational data.
• Monitor work queues, prioritize requests, and ensure service-level expectations are met.
• Assist with process improvement initiatives and identify opportunities to increase efficiency.
• Support reporting, tracking, scheduling, and other administrative functions as needed.
• Partner with team members to resolve moderately complex issues and elevate concerns when appropriate.
• Provide professional and timely communication to both internal and external stakeholders.
• Perform additional duties as assigned.

Education

High school diploma required; Bachelor's preferred

Experience

5+ years of experience in title, escrow, mortgage, real estate, customer service, operations, production support, vendor management, or related fields. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Effective verbal and written communication skills. Experience working with operational systems, databases, and Microsoft Office applications. Knowledge of title and real estate processes preferred.

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [e-mail].

Benefits

• Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.

Stewart is on a journey to become the premier title services company. We offer personalized service, industry expertise and customized solutions for virtually any type of real estate transaction and are a leading global real estate services provider. At our core, we help make property ownership around the world possible. In doing that, we take every step to foster meaningful relationships through our ingenuity and efforts and are dedicated to going above and beyond to provide the best experience for employees and customers alike. To do so, we know we must sustainably serve our employees, shareholders, customers and our communities at large. That's why we are committed to creating an inclusive workplace that fosters a deep sense of pride, passion, respect and belonging, while lessening our impact on the environment and providing transparency around the way we do business.