Title Operations & Customer Support Specialist

C1400 Stewart Title Guaranty Company - United States; Town of Texas (WI); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee stock purchase program

Employee discounts

Job summary

Stewart is seeking an experienced title operations support professional to provide administrative and title-related assistance to internal teams, customers, vendors, and business partners. You will coordinate workflows, ensure data accuracy, and support timely service delivery across title operations and production groups.

The role requires strong organizational skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment, with a commitment to

Qualifications

• High school diploma required; Bachelor's preferred.
• 5+ years of experience in title, escrow, mortgage, real estate, customer service, operations, production support, vendor management, or related fields.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective verbal and written communication skills.
• Experience working with operational systems, databases, and Microsoft Office applications.
• Knowledge of title and real estate processes preferred.

Responsibilities

• Act as Key Customer Service representative for respective area and manage a high volume of incoming requests via email and integration platform.
• Coordinate and support title and operational workflows throughout the transaction lifecycle.
• Serve as a liaison between internal departments, customers, vendors, and external partners.
• Research, track, and resolve customer inquiries, order issues, and process exceptions.
• Review documentation for completeness and accuracy and route items appropriately.
• Maintain accurate records and update systems with transaction and operational data.
• Monitor work queues, prioritize requests, and ensure service-level expectations are met.
• Assist with process improvement initiatives and identify opportunities to increase efficiency.
• Support reporting, tracking, scheduling, and other administrative functions as needed.
• Partner with team members to resolve moderately complex issues and elevate concerns when appropriate.
• Provide professional and timely communication to both internal and external stakeholders.
• Perform additional duties as assigned.

Skills

Strong organizational skills

Attention to detail

Verbal communication

Written communication

Time management

Customer service

Education

High school diploma

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Stewart is seeking an experienced title operations support professional to provide administrative and title-related assistance to internal teams, customers, vendors, and business partners. You will coordinate workflows, ensure data accuracy, and support timely service delivery across title operations and production groups.

The role requires strong organizational skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment, with a commitment to