Remote Business Analyst - Process Improvement & Metrics

Magnus Management Group LLC; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Magnus Management Group LLC is recruiting a Business Analyst to support the USDA Client Experience Center (CEC) on enterprise IT initiatives. The role focuses on analyzing processes, identifying gaps, and delivering improvements aligned with government best practices.

You will lead requirements gathering, create process maps, and develop performance metrics to streamline service delivery across the division.

Qualifications

• 3+ years of experience in business analysis, process improvement, or IT service management.
• Experience with requirements gathering, process mapping, and workflow documentation.
• Strong understanding of ITIL concepts and enterprise process improvement methodologies.
• Ability to develop visually descriptive process maps and management-level summaries.
• Experience analyzing metrics, benchmarking, and developing performance measures.
• Excellent communication skills for facilitating sessions and producing clear documentation.
• Ability to work collaboratively with cross-functional teams and federal stakeholders.

Responsibilities

• Evaluate gaps in existing processes and develop sustainable improvements and standards.
• Conduct holistic reviews of business processes to ensure enterprise alignment and best practice integration.
• Provide recommendations for operational and project process improvements, including benchmarking and metrics analysis.
• Manage, document, and implement approved organizational process changes.
• Facilitate and lead requirements gathering sessions with stakeholders across CEC.
• Translate business requirements into documented system processes, workflows, and deliverables.
• Produce visually descriptive, complex process maps and management-level summaries.
• Align requirements and process maps with associated projects and organizational initiatives.

Skills

Requirements gathering

Process mapping

ITIL concepts

Stakeholder engagement

Documentation & reporting

Job description

Magnus Management Group LLC is recruiting a Business Analyst to support the USDA Client Experience Center (CEC) on enterprise IT initiatives. The role focuses on analyzing processes, identifying gaps, and delivering improvements aligned with government best practices.

You will lead requirements gathering, create process maps, and develop performance metrics to streamline service delivery across the division.