Remote Process Improvement Consultant

AMG & Associates, Inc.; Seattle (WA); Hybrid; USD 85,000 - 115,000; Full time

Job summary

AMG & Associates, Inc. is seeking an analytical Process Consultant on a full-time contract basis to evaluate business processes, identify improvement opportunities, and develop practical solutions that boost operational efficiency and performance.

The role requires strong problem-solving, excellent communication, and collaboration with cross-functional teams to map current and future-state processes, implement changes, and measure impact.

Qualifications

• Bachelor's degree in Business Administration, Management, Operations, Industrial Engineering, Information Systems, or a related field preferred.
• 3+ years of experience in process consulting, business analysis, operations, process improvement, management consulting, or related discipline.
• Strong understanding of business process analysis, workflow design, process optimization, and operational improvement.
• Experience developing process maps, workflow diagrams, standard operating procedures, and process documentation.
• Strong analytical and problem-solving skills with the ability to identify root causes and develop practical solutions.
• Experience gathering business requirements and translating them into actionable process recommendations.
• Excellent written and verbal communication skills.
• Strong stakeholder management and facilitation abilities.
• Ability to work effectively with cross-functional teams and stakeholders at different organizational levels.
• Strong organizational and project-management skills with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Word, and Visio or comparable process-mapping tools.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, Kaizen, BPM, or continuous improvement is a plus.
• Experience with workflow automation, ERP systems, CRM platforms, BI tools, or process-management software is an advantage.
• Relevant certifications such as Lean Six Sigma, Business Process Management, CBAP, PMP, or comparable credentials are preferred.

Responsibilities

• Analyze existing business processes, workflows, procedures, and operating models to identify inefficiencies and improvement opportunities.
• Conduct process assessments, interviews, workshops, and stakeholder discussions to understand business requirements and operational challenges.
• Document current-state and future-state processes using process maps, flowcharts, workflow diagrams, and other appropriate methodologies.
• Identify process bottlenecks, redundancies, control gaps, unnecessary costs, and opportunities for automation.
• Develop recommendations and improvement strategies aligned with organizational objectives and business priorities.
• Collaborate with business leaders, operational teams, technology groups, and subject-matter experts to design effective process solutions.
• Develop and maintain standard operating procedures, process documentation, guidelines, and workflow specifications.
• Support business process redesign, optimization, standardization, and transformation initiatives.
• Evaluate the impact of proposed process changes on people, systems, controls, costs, and operational performance.
• Establish process performance metrics, key performance indicators, and reporting mechanisms to measure improvement.
• Analyze operational data and performance trends to identify root causes and support evidence-based recommendations.
• Facilitate process improvement workshops, working sessions, stakeholder meetings, and requirements-gathering activities.
• Support change management activities associated with new processes, systems, policies, and operating procedures.
• Assist with the implementation and adoption of approved process improvements.
• Monitor process performance after implementation and recommend additional improvements when necessary.
• Identify opportunities to leverage technology, workflow automation, and digital tools to improve operational efficiency.
• Ensure redesigned processes align with applicable policies, internal controls, regulatory requirements, and organizational standards.
• Prepare presentations, reports, business cases, process assessments, and executive-level recommendations.
• Manage multiple consulting assignments and improvement initiatives while maintaining project schedules and deliverable quality.
• Stay informed about process improvement methodologies, business transformation practices, automation technologies, and industry trends.

Skills

Analytical thinking

Problem solving

Communication

Cross-functional teamwork

Project management

MS Office / Visio

Education

Bachelor's degree in Business Administration, Management, Operations, Industrial Engineering, Information Systems, or related field

Tools

Visio

Excel

PowerPoint

ERP systems

CRM platforms

BI tools

Job description

AMG & Associates, Inc. is seeking an analytical Process Consultant on a full-time contract basis to evaluate business processes, identify improvement opportunities, and develop practical solutions that boost operational efficiency and performance.

The role requires strong problem-solving, excellent communication, and collaboration with cross-functional teams to map current and future-state processes, implement changes, and measure impact.