Remote BSA/AML Alerts Operations Manager

Pathward, N.A.; Sioux Falls (SD); Hybrid; USD 72,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement benefits

Life insurance

Disability benefits

Paid time off

Job summary

Pathward, N.A. is seeking a Manager, Alert Operations to lead SAM alert review, triage, and escalation within the BSA/AML & Sanctions Operations team. You will supervise analysts, coordinate with the Cases team and Compliance, and ensure adherence to SLAs and regulatory requirements.

The role requires a strong BSA/AML background, leadership experience, and knowledge of Actimize and FCRM. This position offers a remote/hybrid setup with collaboration across multiple locations.

Qualifications

• Bachelor’s degree required; professional certifications (e.g., CAMS) preferred.
• Solid experience in BSA/AML operations, transaction monitoring, and SAM alert review within a regulated financial institution.
• Demonstrated experience leading or supervising analysts.
• Working knowledge of Actimize, FCRM, and enterprise transaction monitoring systems.
• Strong analytical, communication, and organizational skills, with the ability to manage queues, SLAs, and staff capacity.

Responsibilities

• Provide direct supervision of SAM alert review, triage, disposition, and escalation activities.
• Manage alerts generated through Actimize and FCRM transaction monitoring systems, including manual referrals.
• Own day-to-day operational performance across alert volumes, aging, dispositions, and regulatory responsiveness, ensuring adherence to SLAs.
• Lead the BSA/AML Operations team, partnering with Cases, Compliance, Technology, Data Analytics, and Assurance functions.
• Support development, implementation, and maintenance of BSA/AML policies, procedures, and controls.

Skills

BSA/AML operations

Transaction monitoring

SAM alert review

Actimize

FCRM

Education

Bachelor’s degree

CAMS preferred

Tools

Actimize

FCRM

Job description

Pathward, N.A. is seeking a Manager, Alert Operations to lead SAM alert review, triage, and escalation within the BSA/AML & Sanctions Operations team. You will supervise analysts, coordinate with the Cases team and Compliance, and ensure adherence to SLAs and regulatory requirements.

The role requires a strong BSA/AML background, leadership experience, and knowledge of Actimize and FCRM. This position offers a remote/hybrid setup with collaboration across multiple locations.