Enrollment Specialist I-IV (Remote Eligible)

Excellus BCBS; United States; Remote; USD 28,000 - 45,000; Full time

Job summary

Excellus BCBS is seeking an Enrollment Specialist to manage core processing and servicing of enrollments across broker, member, and group administrator inquiries. The role emphasizes accuracy, prompt service, and adherence to HIPAA regulations while supporting multiple product lines.

The position involves interaction via phone, email, and in-person inquiries and may require travel to employer groups as needed.

Qualifications

• Completed High School Diploma or Equivalent required.
• Minimum 2 years health insurance or related operations experience preferred.
• Solid written and verbal communication skills.
• Proven organizational, analytical, and time management skills.
• Basic computer proficiency including Microsoft Office Suite.

Responsibilities

• Handle enrollment operations for government programs and various employer groups.
• Communicate with internal teams and external customers to resolve inquiries.
• Process enrollments, renewals, and changes across enrollment systems.
• Meet department SLA targets and maintain data accuracy.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Excellus BCBS is seeking an Enrollment Specialist to manage core processing and servicing of enrollments across broker, member, and group administrator inquiries. The role emphasizes accuracy, prompt service, and adherence to HIPAA regulations while supporting multiple product lines.

The position involves interaction via phone, email, and in-person inquiries and may require travel to employer groups as needed.