Remote Brightspace Specialist for Faculty Support

Scion Staffing, Inc.; California (MO); Remote; USD 59,000 - 62,000; Full time

Job summary

Scion Staffing is seeking an Instructional Technology Support Specialist for a remote, full-time, temp-to-hire role at a higher education institution. The ideal candidate will provide day-to-day LMS support, help faculty use Brightspace effectively, and create practical resources and training to strengthen online course delivery.

You will lead consultations, workshops, and office hours, maintain knowledge-base content, and communicate updates to faculty.

Qualifications

• Hands-on experience with D2L Brightspace.
• Ability to navigate, build, troubleshoot Brightspace courses.
• Experience supporting faculty with Brightspace questions and course-level issues.
• Experience configuring Brightspace groups, gradebooks, release conditions, completion settings, dates, and course settings.
• Strong communication and customer service skills.
• Ability to explain technology clearly to users with varying levels of technical experience.
• Strong organizational, problem-solving, and documentation skills.

Responsibilities

• Provide day-to-day support to faculty using D2L Brightspace and other educational technologies.
• Respond to faculty questions and troubleshoot course-level Brightspace issues.
• Guide faculty in using Brightspace tools that support teaching, learning, and course management.
• Lead individual consultations, office hours, workshops, and technology training for faculty.
• Create and update job aids, tutorials, FAQs, and other faculty support materials.
• Maintain the Faculty Success Hub and related knowledge-base content.
• Communicate LMS and educational technology updates, new features, known issues, and recommended practices.
• Build and maintain Brightspace courses using approved course design documentation.
• Configure groups, gradebooks, release conditions, completion settings, dates, and other course features.
• Escalate issues requiring additional technical or instructional expertise to the appropriate LMS administrator, instructional designer, IT team, or vendor.
• Collaborate with instructional designers and LMS administrators to address recurring faculty support needs.

Skills

D2L Brightspace

Communication

Customer service

Documentation

Education

Bachelor’s degree in education/edtech

Job description

Scion Staffing is seeking an Instructional Technology Support Specialist for a remote, full-time, temp-to-hire role at a higher education institution. The ideal candidate will provide day-to-day LMS support, help faculty use Brightspace effectively, and create practical resources and training to strengthen online course delivery.

You will lead consultations, workshops, and office hours, maintain knowledge-base content, and communicate updates to faculty.