Instructional Technology Support Specialist

Scion Staffing, Inc.; California (MO); Remote; USD 59,000 - 62,000; Full time

Job summary

Scion Staffing is seeking an Instructional Technology Support Specialist for a remote, full-time, temp-to-hire role at a higher education institution. The ideal candidate will provide day-to-day LMS support, help faculty use Brightspace effectively, and create practical resources and training to strengthen online course delivery.

You will lead consultations, workshops, and office hours, maintain knowledge-base content, and communicate updates to faculty.

Qualifications

• Hands-on experience with D2L Brightspace.
• Ability to navigate, build, troubleshoot Brightspace courses.
• Experience supporting faculty with Brightspace questions and course-level issues.
• Experience configuring Brightspace groups, gradebooks, release conditions, completion settings, dates, and course settings.
• Strong communication and customer service skills.
• Ability to explain technology clearly to users with varying levels of technical experience.
• Strong organizational, problem-solving, and documentation skills.

Responsibilities

• Provide day-to-day support to faculty using D2L Brightspace and other educational technologies.
• Respond to faculty questions and troubleshoot course-level Brightspace issues.
• Guide faculty in using Brightspace tools that support teaching, learning, and course management.
• Lead individual consultations, office hours, workshops, and technology training for faculty.
• Create and update job aids, tutorials, FAQs, and other faculty support materials.
• Maintain the Faculty Success Hub and related knowledge-base content.
• Communicate LMS and educational technology updates, new features, known issues, and recommended practices.
• Build and maintain Brightspace courses using approved course design documentation.
• Configure groups, gradebooks, release conditions, completion settings, dates, and other course features.
• Escalate issues requiring additional technical or instructional expertise to the appropriate LMS administrator, instructional designer, IT team, or vendor.
• Collaborate with instructional designers and LMS administrators to address recurring faculty support needs.

Skills

D2L Brightspace

Communication

Customer service

Documentation

Education

Bachelor’s degree in education/edtech

Job description

Scion Staffing has been engaged to conduct a search for an Instructional Technology Support Specialist on behalf of our client, a higher education institution. This is a remote, full-time, temp-to-hire opportunity for a faculty-focused educational technology professional with hands-on D2L Brightspace experience.

The Instructional Technology Support Specialist will provide day-to-day LMS support, help faculty use instructional technologies effectively, and create practical resources and training that strengthen online course delivery.

What You’ll Do

• Provide day-to-day support to faculty using D2L Brightspace and other educational technologies.
• Respond to faculty questions and troubleshoot course-level Brightspace issues.
• Guide faculty in using Brightspace tools that support teaching, learning, and course management.
• Lead individual consultations, office hours, workshops, and technology training for faculty.
• Create and update job aids, tutorials, FAQs, and other faculty support materials.
• Maintain the Faculty Success Hub and related knowledge-base content.
• Communicate LMS and educational technology updates, new features, known issues, and recommended practices.
• Build and maintain Brightspace courses using approved course design documentation.
• Configure groups, gradebooks, release conditions, completion settings, dates, and other course features.
• Escalate issues requiring additional technical or instructional expertise to the appropriate LMS administrator, instructional designer, IT team, or vendor.
• Collaborate with instructional designers and LMS administrators to address recurring faculty support needs.

What You Bring

• Bachelor’s degree in education, educational technology, instructional design, information technology, or a related field, or equivalent professional experience.
• Hands-on experience working in D2L Brightspace.
• Ability to independently navigate, build, maintain, and troubleshoot courses in Brightspace.
• Experience supporting faculty or other users with Brightspace questions and course-level issues.
• Experience configuring Brightspace groups, gradebooks, release conditions, completion settings, dates, and course settings.
• Strong communication and customer service skills.
• Ability to explain technology clearly to users with varying levels of technical experience.
• Strong organizational, problem-solving, and documentation skills.

Preferred Qualifications

• Experience supporting faculty in a higher education environment.
• Experience facilitating technology training, workshops, office hours, or individual consultations.
• Experience supporting third-party educational technologies integrated with an LMS.
• Familiarity with instructional design, online teaching practices, and digital accessibility.
• Experience maintaining a faculty resource hub, website, or knowledge base.

COMPENSATION

This position pays between $43-$45/hour plus a comprehensive benefits package.

ABOUT OUR SEARCH FIRM

Scion Nonprofit Staffing is an award-winning national nonprofit recruitment and staffing specialist for nonprofit organizations, foundations, associations, and educational institutions! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals supporting incredible missions and programs. Through our innovative team-building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire nonprofit recruiting, interim leadership placement, and temporary professional staffing.

We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm and our practices can be found online. Scion Nonprofit Staffing is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that has enacted fair chance, arrest, or conviction based employment ordinances, Scion Nonprofit Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.