Instructional Tech Specialist – D2L Brightspace & EdTech

Roger Williams University; Bristol (RI); On-site; USD 65,000 - 75,000; Full time

Job summary

Roger Williams University in Bristol, RI seeks an Instructional Technologist to implement and maintain instructional technologies, with primary responsibility for the D2L Brightspace LMS, and to provide tier 1 and 2 support to faculty and students.

You will develop training materials, documentation, and how-to guides; collaborate with Instructional Design staff; monitor service requests via Freshservice ITSM; and assist in piloting new educational technologies.

Qualifications

• Bachelor's degree required.
• Minimum of two years' experience supporting or administering an LMS (preferably D2L Brightspace or similar platforms such as Canvas or Blackboard).
• Strong interpersonal and communication skills.
• Ability to translate technical concepts for non-technical users.

Responsibilities

• Provide tier 1 and tier 2 end-user support for faculty and students in the use of D2L Brightspace and related instructional technologies.
• Assist with installation, maintenance, and support of all approved academic technologies; support integrating emerging technologies such as Panopto and collaboration tools.
• Monitor, track and manage Instructional Design service requests through Freshservice ITSM, ensuring timely resolution and clear communication.
• Create and deliver training and develop how-to documentation of instructional technologies and tools.

Skills

LMS support

D2L Brightspace

Freshservice ITSM

Multimedia (Panopto)

Instructional technology

Accessibility standards

Education

Bachelor's degree

Tools

Canvas

Blackboard

Job description

Roger Williams University in Bristol, RI seeks an Instructional Technologist to implement and maintain instructional technologies, with primary responsibility for the D2L Brightspace LMS, and to provide tier 1 and 2 support to faculty and students.

You will develop training materials, documentation, and how-to guides; collaborate with Instructional Design staff; monitor service requests via Freshservice ITSM; and assist in piloting new educational technologies.