Remote Break-Fix Coordinator: Fast-Paced Ops & Tracking

2020 Companies; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

2020 Companies in Atlanta, GA (Remote-friendly) is hiring a full-time Break-Fix Coordinator. You will manage day-to-day coordination of break-fix and revisit requests, from intake through field assignment and closeout, ensuring timely follow-through and accurate documentation.

The role requires strong organization, attention to detail, and the ability to manage multiple active requests while escalating exceptions as needed.

Qualifications

• 1-3 years of project coordination, operational support, field support, break-fix coordination, or related experience preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple active requests, deadlines, and competing priorities.

Responsibilities

• Monitor and review incoming break-fix requests and identify required information.
• Coordinate with Scheduling and Field Leadership to identify priority and backup options.
• Create Break-Fix visits once field availability is confirmed.
• Maintain accurate case status and documentation throughout the process.
• Monitor revisit requests and determine appropriate assignment or reassignments.
• Follow up after visits to confirm outcomes and unresolved barriers.
• Maintain tracking tools and prepare accurate case summaries for reporting.
• Escalate complex issues per procedures and document SME guidance.
• Communicate professionally with field reps and internal partners.

Skills

Organization

Communication

Time management

Prioritization

Collaboration

Problem-solving

Tools

Microsoft Office

Excel

Airtable

Salesforce

Smartsheet

Jira

Job description

2020 Companies in Atlanta, GA (Remote-friendly) is hiring a full-time Break-Fix Coordinator. You will manage day-to-day coordination of break-fix and revisit requests, from intake through field assignment and closeout, ensuring timely follow-through and accurate documentation.

The role requires strong organization, attention to detail, and the ability to manage multiple active requests while escalating exceptions as needed.