Remote Booking & Customer Success Specialist

Contractor In Charge LLC; Orlando, Northern (FL, KY); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Equipment stipend

Medical benefits after 90 days

Retirement Savings Plan

Vacation Pay

Paid training

Advancement Opportunities

Job summary

Contractor In Charge LLC is seeking an Experienced Call Center Agent to handle inbound and outbound calls, book and dispatch jobs, and maintain CRM accuracy.

The role emphasizes a sales mindset to convert inquiries into appointments, maximize revenue, and protect every call as a potential booking. Candidates should have strong communication skills and the ability to work in a fast-paced, results-driven environment.

Qualifications

• High School Diploma or GED required.
• Self-starter with reliability and flexible hours.
• High level of accuracy and efficiency.
• Exceptional verbal and written communication skills.
• Courteous, professional customer service mindset.
• Strong typing (30+ WPM) and Microsoft Office experience.

Responsibilities

• Answer all incoming calls or online inquiries, as the initial point of contact.
• Using a company-prepared script, answer customers’ questions and guide them to the best service-solution for their home.
• Provide a sense of calm and exhibit empathy for customers, so they feel comfortable.
• Conduct service-related, follow-up calls to check in on past customers and assess their current needs.
• Help the field team by taking detailed notes from customer calls and entering them into our system.
• Contribute to our company’s culture by being upbeat and hard-working.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Typing 30+ WPM

Microsoft Office

Self-starter

Reliability

Teamwork

Education

High School Diploma/GED

Tools

ServiceTitan

FieldEdge

Housecall Pro

Microsoft Office

Job description

Contractor In Charge LLC is seeking an Experienced Call Center Agent to handle inbound and outbound calls, book and dispatch jobs, and maintain CRM accuracy.

The role emphasizes a sales mindset to convert inquiries into appointments, maximize revenue, and protect every call as a potential booking. Candidates should have strong communication skills and the ability to work in a fast-paced, results-driven environment.