Remote Bodily-Injury Claims Expert (BI Adjuster)

Reserv; Atlanta (GA); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous health-insurance package with

401(k) retirement plan with employer

Competitive PTO policy

Generous family leave policy

100% remote (home-based) role

Feedback-driven improvements to claims

Remote-first culture

Job summary

Reserv is seeking an AV BI Adjuster to investigate and resolve bodily injury claims from autonomous and driver-assist vehicle incidents, building liability analyses from vehicle data, video, and remote records rather than statements alone.

In a remote-first environment, you will contact claimants, witnesses, medical providers, and counsel, set reserves, negotiate settlements within authority, and maintain audit-ready notes to support liability decisions.

Qualifications

• 4-6+ years BI claims experience, preferably commercial auto, rideshare, or trucking.
• Strong medical-records review and injury valuation skills.
• Experience with represented claimants and attorney negotiation.
• Active adjuster license: resident-state license where available, otherwise a DHS license. Willing to obtain any additional required licenses within 60 days.

Responsibilities

• Investigate and evaluate BI claims with liability analysis.
• Contact claimants, witnesses, medical providers, and counsel.
• Set and maintain reserves reflecting liability and damages.
• Negotiate settlements within authority and document strategy.
• Identify claims with litigation or regulatory risk and escalate early.
• Maintain audit-ready file notes explaining liability and valuation decisions.

Skills

Empathy

Communication

Negotiation

Analytical

Remote work

Attention to detail

SAE J3016

Education

Bachelor's degree or equivalent claims experience

Tools

Claims system

Document management

Microsoft Office

Job description

Reserv is seeking an AV BI Adjuster to investigate and resolve bodily injury claims from autonomous and driver-assist vehicle incidents, building liability analyses from vehicle data, video, and remote records rather than statements alone.

In a remote-first environment, you will contact claimants, witnesses, medical providers, and counsel, set reserves, negotiate settlements within authority, and maintain audit-ready notes to support liability decisions.