Remote Billing & Vendor Support Specialist (2nd Shift)

Wheels, Inc; United States, Northern America, Americas; Remote; USD 38,000 - 53,000; Full time

Benefits offered by this job

Annual incentive plan

Remote work option

Job summary

Wheels, Inc. seeks a Customer Service Representative to handle vendor and client inquiries, review billing, and support process improvements. The role emphasizes accuracy, cross-functional collaboration, and timely responses.

The position operates on a second shift (10:30 a.m. – 7:00 p.m. EST) and is fully remote within the United States. Experience with AS400, JD Edwards, and Salesforce is a plus; bilingual English/Spanish is required.

Qualifications

• High school diploma is required.
• Minimum of 3 years billing and/or customer service experience.
• Bilingual English and Spanish speaking required.

Responsibilities

• Review, analyze, and complete vendor and client inquiries promptly.
• Identify the root cause of vendor and client inquiries.
• Review, analyze, and process billing and payment of vendor invoices.
• Manage 3rd party payment services as requested.
• Onboard and update vendor information within systems.

Skills

Customer service

Billing

Bilingual (English/Spanish)

Education

High school diploma

Tools

AS400 ISeries

JD Edwards

Salesforce

Microsoft Word

Excel

Job description

Wheels, Inc. seeks a Customer Service Representative to handle vendor and client inquiries, review billing, and support process improvements. The role emphasizes accuracy, cross-functional collaboration, and timely responses.

The position operates on a second shift (10:30 a.m. – 7:00 p.m. EST) and is fully remote within the United States. Experience with AS400, JD Edwards, and Salesforce is a plus; bilingual English/Spanish is required.