Remote Billing & Customer Support Specialist (Evening)

Wheels, LLC; United States; Remote; USD 38,000 - 53,000; Full time

Benefits offered by this job

Robust benefits package

Remote work

Job summary

Wheels, LLC is seeking a Customer Service Representative to manage vendor and client inquiries, analyze billing, and maintain vendor relations. The role supports management in workflow improvements and requires an analytical mindset in a fast-paced environment.

The position is fully remote, with a second shift from 10:30 a.m. to 7:00 p.m. EST. Requirements include a high school diploma and at least 3 years in billing or customer service, with bilingual English/Spanish preferred.

Qualifications

• High school diploma required; experience in billing or customer service preferred.
• Proficient with Microsoft Word and Excel including Lookups, Pivot tables and formulas.
• AS400 ISeries, JD Edwards and Salesforce experience is a plus but not required.
• Bilingual: English and Spanish speaking required.

Responsibilities

• Review, analyze, and complete vendor and client inquiries promptly.
• Identify root causes of inquiries and streamline workflows with management.
• Review, analyze, and process billing and payment of vendor invoices.
• Manage third-party payment services as requested.
• Extract and analyze accounts payable reporting for vendors.
• Reconcile vendor statements and client invoicing reports.
• Onboard and update vendor information in systems.
• Collaborate across departments and provide guidance on internal processes.

Skills

Self-control

System proficiency

Fast-paced adaptation

Problem solving

Creativity

Time management

Team collaboration

Written and verbal communication

Education

High school diploma

3+ years billing/customer service

Excel (Lookups, Pivot, Formulas)

AS400 ISeries / JD Edwards / Salesforce (preferred)

Bilingual English/Spanish

Tools

AS400 ISeries

JD Edwards

Salesforce

Job description

Wheels, LLC is seeking a Customer Service Representative to manage vendor and client inquiries, analyze billing, and maintain vendor relations. The role supports management in workflow improvements and requires an analytical mindset in a fast-paced environment.

The position is fully remote, with a second shift from 10:30 a.m. to 7:00 p.m. EST. Requirements include a high school diploma and at least 3 years in billing or customer service, with bilingual English/Spanish preferred.