Remote Billing Support Specialist | Equity & Benefits

Jobgether; Oregon; Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Fully Remote Work

Equity Ownership (ESOP)

Technology Allowance

Health Benefits

Annual Team Off-Sites

Flexible Working Arrangements

Professional Development

Job summary

Jobgether is seeking a Billing Support Specialist based in the United States to deliver a seamless billing experience for customers across international markets. You will manage billing inquiries, resolve payment issues, invoice discrepancies, and account questions, collaborating with engineering and business teams in a fast-paced, globally distributed environment.

You will triage cases, provide timely responses, explore documentation, reproduce issues for testing, and suggest workflow

Qualifications

• 2+ years in customer support with billing experience.
• Excellent written and verbal English communication.
• Ability to explain technical billing concepts clearly to diverse audiences.
• Experience with asynchronous, globally distributed teams.
• Strong analytical and troubleshooting skills.
• Ability to work independently in a fast-paced environment.
• Familiarity with SQL is a plus.

Responsibilities

• Provide timely initial responses to billing inquiries including payments disputes and invoice questions.
• Investigate and troubleshoot billing issues such as failed payments and outstanding invoices.
• Triage cases and guide customers toward documentation and technical resources.
• Escalate complex issues to engineering or business teams when needed.
• Identify opportunities to improve internal tools and workflows.
• Reproduce technical issues and create test cases to support troubleshooting.
• Collaborate with Billing Engineering to communicate resolutions.

Skills

Customer support

Billing processes

Communication skills

Analytical thinking

Troubleshooting

Asynchronous communication

Global teams

Independence

Attention to detail

SQL (bonus)

Tools

SQL

Job description

Jobgether is seeking a Billing Support Specialist based in the United States to deliver a seamless billing experience for customers across international markets. You will manage billing inquiries, resolve payment issues, invoice discrepancies, and account questions, collaborating with engineering and business teams in a fast-paced, globally distributed environment.

You will triage cases, provide timely responses, explore documentation, reproduce issues for testing, and suggest workflow