Remote Billing Support Specialist | Global Tech Focus

Jobgether; United States; À distance; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Fully remote

Equity (ESOP)

Technology allowance

Health benefits

Annual team off-sites

Asynchronous work

Education allowance

Résumé du poste

Jobgether, on behalf of a partner company, seeks a Billing Support Specialist based in the United States. You will handle billing inquiries across international markets, resolve payment issues, and collaborate with engineering and business teams to improve billing processes.

The role emphasizes problem-solving, clear communication, and autonomy in a fast-paced, globally distributed environment. Fully remote with equity, technology allowances, and health benefits.

Qualifications

• 2+ years in customer support, including billing support for technical customers.
• Strong written and spoken English communication.
• Ability to explain technical concepts clearly to diverse audiences.
• Experience with asynchronous, globally distributed teams.

Responsabilités

• Provide timely initial responses to billing questions, usage inquiries, and payment disputes.
• Investigate and troubleshoot customer billing issues, including failed payments and invoices.
• Guide customers to documentation and resources; escalate complex issues as needed.
• Identify opportunities to improve internal tools and workflows.
• Reproduce issues and contribute to test coverage and quality assurance.

Connaissances

Fluent English

Analytical thinking

Troubleshooting

Communication

Asynchronous collaboration

Multitasking

SQL

Outils

SQL

Description du poste

Jobgether, on behalf of a partner company, seeks a Billing Support Specialist based in the United States. You will handle billing inquiries across international markets, resolve payment issues, and collaborate with engineering and business teams to improve billing processes.

The role emphasizes problem-solving, clear communication, and autonomy in a fast-paced, globally distributed environment. Fully remote with equity, technology allowances, and health benefits.