Remote Billing Specialist - SaaS & Contract Expert

IllTip; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

IllTip is seeking a Billing Associate for a remote-first role in the United States. You will manage customer invoicing, billing setup for new accounts, and respond to billing questions via a help desk platform.

The role requires reviewing contracts to ensure invoices and credits are accurate and resolving discrepancies. You will prepare monthly billing reports in Excel, leverage AI tools where helpful, and identify process improvements.

Qualifications

• At least 3 years of billing or related experience.
• Strong Excel skills, including PivotTables, VLOOKUP and XLOOKUP.
• Ability to read contracts and apply complex billing terms accurately.
• Strong attention to detail, analytical thinking and organization.
• Comfortable learning new software and AI tools.
• Must be based in the United States.
• Preferred: SaaS or subscription billing experience.

Responsibilities

• Manage customer invoicing, billing setup for new accounts, and billing questions raised through a help desk platform
• Review customer contracts to make sure invoices and credits are billed correctly
• Investigate billing discrepancies and process credits to resolve customer issues
• Prepare monthly billing reports in Excel, using AI tools where helpful
• Suggest and carry out improvements to billing processes
• Support special projects and annual audits when needed

Skills

Billing experience

Excel skills

Contract reading

Attention to detail

Analytical thinking

Organization

Learning AI tools

SaaS billing experience

Tools

PivotTables

VLOOKUP

XLOOKUP

Job description

IllTip is seeking a Billing Associate for a remote-first role in the United States. You will manage customer invoicing, billing setup for new accounts, and respond to billing questions via a help desk platform.

The role requires reviewing contracts to ensure invoices and credits are accurate and resolving discrepancies. You will prepare monthly billing reports in Excel, leverage AI tools where helpful, and identify process improvements.