Remote SaaS Billing Support Specialist

intellistack.com; United States; Remote; USD 55,000 - 60,000; Full time

Job summary

Intellistack is seeking a Billing Support specialist to help customers with basic billing inquiries and daily tasks. You will work under the Billing Manager and collaborate with the Accounting Team to resolve issues and keep account information accurate.

The role requires 1–3 years in customer service, foundational SaaS billing knowledge, and strong English communication. This is a remote position with Mountain or Pacific hours and potential for bonus opportunities.

Qualifications

• 1–3 years of experience in a customer service role.
• Working or foundational knowledge of billing concepts, particularly SaaS billing and subscriptions.
• Excellent written and verbal communication skills in English, with the ability to explain complex information clearly and concisely.
• Strong organization, accuracy, and attention to detail.
• The ability to multitask, manage multiple deadlines, prioritize assignments, and adjust to changing needs.
• The ability to work effectively within a remote team and collaborate across teams.
• Working skills in billing, technology, product knowledge, data analysis, using tools and technology, and problem solving.
• Foundational awareness of accounting, business concepts, processes and operational workflows, and cross-team collaboration.

Responsibilities

• Serve as the primary point of contact for incoming basic billing support requests via email, chat, and/or scheduled phone support.
• Perform daily billing tasks, including preparing refunds and credits, issuing invoices, processing customer account changes, responding to billing inquiries, and helping customers update billing information.
• Ensure customer contact information on file is accurate and up to date.
• Troubleshoot electronic payment failures and work to resolve them.
• Complete customer vendor setup requirements, including providing basic company and banking information.
• Meet or exceed established customer inbound ticket quotas while managing and resolving requests in a timely and professional manner.
• Assist with maintaining written and/or video documentation for internal billing processes and procedures, as requested by management, with a focus on non-Intake processes.
• Provide project support as requested by management.

Skills

Customer service

Billing knowledge

English communication

Organization & detail

Tools

Salesforce

Zuora

Zendesk

Job description

Intellistack is seeking a Billing Support specialist to help customers with basic billing inquiries and daily tasks. You will work under the Billing Manager and collaborate with the Accounting Team to resolve issues and keep account information accurate.

The role requires 1–3 years in customer service, foundational SaaS billing knowledge, and strong English communication. This is a remote position with Mountain or Pacific hours and potential for bonus opportunities.