Billing & Collections Specialist — Customer Care Pro

Encore Fire Protection; Louisiana; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay (hourly) with bonus

Tuition Assistance

Purpose-Driven Work Environment

Swag and gear program

People-Focused Culture

Tools for Success

Health and Wellness

Retirement Planning (401k)

Life Insurance

Job summary

Encore Fire Protection is seeking a Billing Customer Service Representative to help customers understand invoices, resolve billing questions, and restore past-due accounts. This role emphasizes communication, accuracy, and collaborative problem solving within a fast-paced environment on the East Coast.

The ideal candidate has 1+ year experience in billing, collections, or a similar role, plus strong Excel/Outlook skills and a professional, empathetic phone presence.

Qualifications

• 1+ years of experience in billing, collections, accounts receivable, customer service, or a call center environment.
• Comfortable handling a high volume of inbound and outbound phone calls with a professional, empathetic, and confident tone.
• Strong negotiation, problem-solving, and follow-through skills.
• Accurate data entry and working knowledge of Microsoft Office, especially Excel and Outlook.
• Ability to stay organized, manage a large account portfolio, and meet daily collection goals.

Responsibilities

• Collect past-due balances: contact customers by phone and email to follow up on overdue invoices, confirm payment status, and secure payment.
• Resolve billing questions and disputes: research invoice discrepancies, explain charges clearly, and work with internal teams to correct errors quickly.
• Set up payment arrangements: negotiate payment plans, process payments, and apply cash accurately to customer accounts.
• Manage accounts receivable: work the AR aging report, prioritize accounts by risk and balance, and elevate delinquent accounts per our credit and collections policy.
• Keep clean records: document every customer interaction, promise to pay, and account update in our billing and CRM systems.
• Partner across the business: collaborate with Operations, Sales, and branch teams to resolve service and invoicing issues and protect customer relationships.

Skills

Negotiation

Problem solving

Communication

Data entry

MS Excel

Outlook

AR knowledge

Education

High school diploma or equivalent

Associate or bachelor’s degree in accounting, finance, or business

Tools

Microsoft Excel

Outlook

Sage

NetSuite

Salesforce

Job description

Encore Fire Protection is seeking a Billing Customer Service Representative to help customers understand invoices, resolve billing questions, and restore past-due accounts. This role emphasizes communication, accuracy, and collaborative problem solving within a fast-paced environment on the East Coast.

The ideal candidate has 1+ year experience in billing, collections, or a similar role, plus strong Excel/Outlook skills and a professional, empathetic phone presence.