Remote Patient Billing & Inquiry Specialist

Apria Healthcare; Tennessee; Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Job summary

Accendra Health is seeking a remote US-based Billing Support Associate to handle customer inquiries about account status and billing. You will research accounts, resolve balance issues, and process payments and refunds.

The role emphasizes FDCPA/HIPAA compliance and coordinating with collection agencies as needed. The position offers an hourly compensation with range $17.00–$21.50 USD, and your exact pay will depend on experience, location, and skills.

Qualifications

• High school diploma is required.
• One year of related experience is required.

Responsibilities

• Responds to customer inquiries regarding account status via phone/mail/email/online.
• Researches customer accounts and accurately explains or resolves any billing concerns on accounts that are fully or partially unpaid.
• Resolves billing and collection discrepancies; attempts to set up recurring payment methods for ongoing services and prepares adjustments/write offs or refunds as necessary.
• Processes payments and resubmits patient statements as necessary. Pursues patient for unpaid patient balances and/or payment obligations when insurance defaults, as permitted.
• Re-bill insurance companies when appropriate.
• Complies with FDCPA and HIPAA regulations.
• Coordinates collection agency communication regarding outsourced invoices.
• Ensures all information regarding activity on an account is entered accurately into billing system.
• Brings recurring issues to the attention of the lead, or the department supervisor/manager.

Skills

Customer Service

Billing/Accounts

Communication

Problem Solving

Education

High school diploma

1 year related experience

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a remote US-based Billing Support Associate to handle customer inquiries about account status and billing. You will research accounts, resolve balance issues, and process payments and refunds.

The role emphasizes FDCPA/HIPAA compliance and coordinating with collection agencies as needed. The position offers an hourly compensation with range $17.00–$21.50 USD, and your exact pay will depend on experience, location, and skills.