Remote Billing Operations Lead

ElevenLabs; New York (NY); Remoto; USD 75.000 - 110.000; Tempo pieno

Descrizione del lavoro

ElevenLabs is hiring a Billing Operations Specialist to own the end-to-end billing lifecycle for enterprise accounts. You’ll translate closed-won deals into accurate subscriptions, reconcile orders, and partner with Sales, Legal and Enginnering to drive clean, scalable billing processes.

You’ll focus on accuracy, automation and governance across provisioning, renewals, and month-/quarter-end close, ensuring reliable revenue reporting and minimal customer disruption.

Competenze

• 2-5 years in billing operations, revenue operations, finance operations or a similar role supporting B2B or enterprise customers (adjust the range for level).
• Hands-on experience with a subscription billing platform (Stripe Billing, Chargebee, Zuora, Recurly) including subscriptions, invoices, credits, coupons and billing intervals.
• Experience turning closed-won deals and order forms into correct billing configurations (pricing plan, start date, trial, discounts).
• Strong attention to detail and a record of catching discrepancies before customers do.
• Can read a contract or order form and spot gaps against provisioning.

Mansioni

• Translate closed-won deals into correctly configured subscriptions in billing platforms (Stripe, etc.).
• Own reconciliation between order forms and provisioning; work with Sales and Legal to close gaps.
• Partner with Engineering to identify automation opportunities and build guardrails for faster, accurate provisioning.
• Process mid-cycle changes and manage renewal mechanics (upgrades, downgrades, seat changes, plan switches).
• Handle offboarding: close subscriptions, issue final invoices or credits, ensure no residual billing.
• Run periodic audits of active subscriptions to verify billing matches contracted terms; surface anomalies to teams.

Conoscenze

Billing operations

Attention to detail

Cross-functional collaboration

Strumenti

Stripe Billing

Chargebee

Zuora

Recurly

Salesforce

Descrizione del lavoro

ElevenLabs is hiring a Billing Operations Specialist to own the end-to-end billing lifecycle for enterprise accounts. You’ll translate closed-won deals into accurate subscriptions, reconcile orders, and partner with Sales, Legal and Enginnering to drive clean, scalable billing processes.

You’ll focus on accuracy, automation and governance across provisioning, renewals, and month-/quarter-end close, ensuring reliable revenue reporting and minimal customer disruption.