Billing Operations Manager

Bazeta; United States; Remoto; USD 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

ElevenLabs is seeking a Billing Operations Manager to oversee the full billing lifecycle for our enterprise accounts, spanning provisioning, mid-cycle changes, renewals, and offboarding. You will partner with Sales, Customer Success, Finance, and Engineering to ensure accurate configurations and clean invoices.

The role emphasizes automation, accuracy, and scalable processes in a fast-growing AI-focused company with global customers.

Competenze

• 2–5 years in billing operations or revenue/finance ops for B2B/enterprise.
• Experience turning closed-won deals into correct billing configurations.
• Strong attention to detail with a track record of catching discrepancies.

Mansioni

• Translate closed-won deals and order forms into correctly configured subscriptions.
• Manage mid-cycle changes and renewal mechanics; upgrades, downgrades, seats, plan switches.
• Resolve invoice discrepancies and final invoices or credits; ensure no residual billing.
• Run periodic audits to verify billing vs contracts; remediate ghost subscriptions.

Conoscenze

Billing operations experience

Subscription billing platform

Provisions & order forms to billing

Attention to detail

Contract/order form reading

Billing data reconciliation

Strumenti

Stripe Billing

Chargebee

Zuora

Recurly

Descrizione del lavoro

# Billing Operations ManagerUnited States47 minutes agoID 5136531Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: ElevenlabsLevel: Any## DescriptionAbout ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. • ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. • ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. • Excellence everywhere: Everything we do should match the quality of our AI models. • Global team: We prioritize your talent, not your location. What we offer • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún • Co-working : If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role ElevenLabs is scaling fast – new enterprise customers, new products, new markets. The Billing Operations Specialist is the person who makes sure every deal that closes is reflected correctly in our systems. This is an operational ownership role, sitting at the intersection of Sales, Customer Success, Finance, and Engineering – responsible for the full billing lifecycle of our enterprise accounts, from provisioning a new customer on day one to cleanly closing out a churned account. You'll resolve discrepancies before customers notice them, catch configuration drift before it becomes a revenue problem, and build the processes that make billing feel invisible to everyone else. You'll also work on projects and programs that evolve the sophistication of our billing processes and our tooling, and help with things like pricing migrations and other critical efforts. The ideal person is someone who is obsessive about accuracy and automation, comfortable navigating ambiguity, and energized (not frustrated) by the complexity of managing billing at scale across thousands of accounts. Provisioning • Translate closed-won deals from Salesforce into correctly configured subscriptions in our billing platforms, such as Stripe – pricing plan, billing interval, contract start date, trial periods, discounts • Own the reconciliation between executed order forms and what's been requested for provisioning; work with Sales and Legal to resolve any gaps • Partner with Engineering to identify automation opportunities and build guardrails that make provisioning faster and more accurate over time Subscription & account management • Process mid-cycle changes and manage renewal mechanics – upgrades, downgrades, seat changes, plan switches, and so on. • Handle offboarding cleanly: close subscriptions, issue final invoices or credits, ensure no residual billing • Resolve invoice discrepancies raised by customers or flagged by the Customer Success team – incorrect amounts, missing credits, misapplied discounts Revenue integrity • Run periodic audits of active subscriptions to verify billing matches contracted terms • Identify and remediate ghost subscriptions, duplicate customers, and orphaned invoices • Support month-end and quarter-end close by reconciling billing platforms with Finance's records • Surface pricing or configuration anomalies to relevant teams. Requirements Must-have • 2-5 years in billing operations, revenue operations, finance operations or a similar role supporting B2B or enterprise customers (adjust the range for level) • Hands-on experience with a subscription billing platform, ideally Stripe Billing or similar (Chargebee, Zuora, Recurly), including subscriptions, invoices, credits, coupons and billing intervals • Experience turning closed-won deals and order forms into correct billing configurations (pricing plan, start date, trial, discounts) • Strong attention to detail and a record of catching discrepancies before customers do • Can read a contract or order form and spot gaps against what was requested for provisioning • Experience reconciling billing data to finance records, including supporting month-end or quarter-end close... Source: Jobicy (https://jobicy.com/jobs/159273-billing-operations-manager)This listing comes from a partner feed. Apply on the source website.Source:ElevenlabsShare Listing provided by Elevenlabs.